General Manager - Lead Guest Experience & Operations

TGI Fridays UK; Watford; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

48-hour contract

Holiday entitlement

Private medical

Food discount

Rewards programmes

Travel experiences

Leadership development

Refer a Friend

Unlimited TRONC

Family friendly

Wellbeing support

Nurse helpline

Gym discounts

Social events

Job summary

TGI Fridays UK in Watford is seeking a General Manager to deliver a magical guest experience and lead restaurant operations. You will be guest obsessed, drive real food and vibes, and guide the team through our Showtime guest journey on every shift.

You will report to the Regional Operations Manager and own overall performance including people, guest experience, sales, profit, and health & safety. Grow the business while upholding standards and leading a positive culture.

Responsibilities

• Full accountability for the effective delivery of people, guest experience, sales, profit, operational standards, Health & Safety and running FOH / BOH operations
• Ensuring that TGI Friday’s standards are maintained, and the store performance delivers budget and growth through a People First, Guest Obsessed, Operational Excellence Strategy
• Leading by example and being a cultural ambassador for TGI Fridays

Job description

TGI Fridays UK in Watford is seeking a General Manager to deliver a magical guest experience and lead restaurant operations. You will be guest obsessed, drive real food and vibes, and guide the team through our Showtime guest journey on every shift.

You will report to the Regional Operations Manager and own overall performance including people, guest experience, sales, profit, and health & safety. Grow the business while upholding standards and leading a positive culture.