General Manager: Lead Guest Experience & Growth

TGI Fridays UK; Renfrew; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

30 days holiday

Pension & private medical

Food discount

Refer a Friend bonuses

Unlimited TRONC

Family friendly policy

Wellbeing support

24/7 health helpline

Gym membership

Travel incentives

Leadership conferences

Job summary

TGI Fridays UK is hiring a General Manager to lead and inspire restaurant teams, driving exceptional guest experiences and real-food standards. You will be accountable for people, service quality, and operational excellence across FOH/BOH, while upholding brand standards and financial performance.

Reporting to the Regional Operations Manager, you will champion a guest-obsessed culture, coach teams, and deliver memorable hospitality experiences while supporting career progression within the

Qualifications

• Solid experience in a similar role.
• Guest-obsessed culture delivery.
• Restaurant / hospitality experience.

Responsibilities

• Owns end-to-end operations: people, guest experience, sales, profit, and safety.
• Maintains TGI Fridays standards and drives budgeted growth through a People First, Guest Obsessed approach.
• Leads by example as a cultural ambassador for the brand.

Job description

TGI Fridays UK is hiring a General Manager to lead and inspire restaurant teams, driving exceptional guest experiences and real-food standards. You will be accountable for people, service quality, and operational excellence across FOH/BOH, while upholding brand standards and financial performance.

Reporting to the Regional Operations Manager, you will champion a guest-obsessed culture, coach teams, and deliver memorable hospitality experiences while supporting career progression within the