General Manager – Lead a High-End Hospitality Team

WSH Group; Maidstone; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteering days

Grandparent leave

Enhanced maternity leave

Secondary carer leave

Wedding leave

Free meals on shift

Training and development

Apprenticeships

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

BaxterStorey in Leeds City Centre seeks a General Manager to lead a dynamic team and oversee operations in a high-end dining setting. This hands-on leadership role focuses on delivering exceptional service, quality food standards, and guest satisfaction.

You will manage staff, mentor the team, and drive performance across health, safety, sustainability, and governance while maintaining cost control and guest experience.

Qualifications

• Previous experience commensurate with role.
• Have a contagious passion for food and customer service.
• You draw satisfaction from managing, training, and supporting a team.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure.
• Meticulous organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills.

Responsibilities

• The General Manager will be hands on and oversee a dynamic team of 8 BaxterStorey employees.
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Skills

Team leadership

Budgeting

Communication

Strategic thinking

Mentoring

Influencing

Job description

BaxterStorey in Leeds City Centre seeks a General Manager to lead a dynamic team and oversee operations in a high-end dining setting. This hands-on leadership role focuses on delivering exceptional service, quality food standards, and guest satisfaction.

You will manage staff, mentor the team, and drive performance across health, safety, sustainability, and governance while maintaining cost control and guest experience.