General Manager — Lead Elite Hospitality Team

Baxterstorey; Leeds; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

Birthday leave

Volunteer days

Grandparent leave

Maternity leave (24 weeks)

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work

Job summary

BaxterStorey in Leeds is seeking a General Manager to lead a designated team and deliver outstanding hospitality in a high-end city location. You will drive service excellence, manage staff, and collaborate with clients to sustain elite standards of food and guest experience.

The role emphasises people development, operational excellence and a commitment to BaxterStorey values. A strong background in hospitality leadership is essential, with focus on performance and balance.

Qualifications

• Previous experience commensurate with the role.
• Contagious passion for food and customer service.
• Satisfaction from managing, training and supporting a team.
• Financial acumen: budgeting, analytics and driving commercial performance.
• Strong delegation and influencing abilities.
• Ability to prioritise multiple projects in a fast-paced environment.
• Meticulous organisational skills and high attention to detail.
• Clear verbal and written communication.
• Strategic thinking aligned with BaxterStorey core values.

Responsibilities

• Hands-on General Manager overseeing a dynamic team of 8 BaxterStorey employees.
• Lead, inspire, collaborate and support direct reports to deliver exceptional standards.
• Build positive relationships with clients and key stakeholders.
• Mentor, train, recognise and empower the team to grow.
• Create a culture of excellence focused on caring service, high food standards and innovation.
• Achieve KPI targets including Health & Safety, Sustainability, Financial and Governance.

Skills

Leadership

Food service

Team mentoring

Budgeting

Delegation

Organisation

Communication

Strategic thinking

BaxterStorey values

Job description

BaxterStorey in Leeds is seeking a General Manager to lead a designated team and deliver outstanding hospitality in a high-end city location. You will drive service excellence, manage staff, and collaborate with clients to sustain elite standards of food and guest experience.

The role emphasises people development, operational excellence and a commitment to BaxterStorey values. A strong background in hospitality leadership is essential, with focus on performance and balance.