Catering & Hospitality GM - Lead Operations & Service

BaxterStorey; Sipson; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

28 Days holiday including bankholidays

Birthday off

24 weeks enhanced maternity leave

Secondary carerleave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Discounts via Perkbox app; high street

Access to employee assistanceprogramme

Cycle to work scheme

Job summary

BaxterStorey in West Drayton is seeking an experienced General Manager to oversee three distinct catering outlets and an exclusive hospitality service. This hands-on leader will guide operations, ensure nutritious, high-quality food, and drive exceptional customer experiences while meeting financial targets.

You will foster an inclusive environment with ongoing training, supporting career growth, and maintaining a healthy work-life balance in a dynamic, fast-paced setting.

Qualifications

• Proven experience in a senior catering or hospitality management role.
• Strong focus on service excellence, stakeholder engagement and operational efficiency.
• Excellent leadership and people management skills.
• Knowledge of food safety legislation and compliance requirements.

Responsibilities

• Lead a high-profile catering operation across three outlets and hospitality service.
• Deliver exceptional food experiences and service standards.
• Ensure SLAs and KPIs are achieved and exceeded.
• Inspire and develop the team with strong operational management.

Skills

Leadership

Stakeholder management

Food safety knowledge

Financial acumen

Communication

Job description

BaxterStorey in West Drayton is seeking an experienced General Manager to oversee three distinct catering outlets and an exclusive hospitality service. This hands-on leader will guide operations, ensure nutritious, high-quality food, and drive exceptional customer experiences while meeting financial targets.

You will foster an inclusive environment with ongoing training, supporting career growth, and maintaining a healthy work-life balance in a dynamic, fast-paced setting.