General Manager Inpatient

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust in London is seeking a General Manager for Inpatient Services. This role encompasses the management of inpatient clinical care, operational leadership, and compliance with regulatory standards. The ideal candidate will possess significant experience in mental health services, and a relevant Bachelor's and Master's qualification. Strong leadership and collaborative skills are essential. The position offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Generous pay and pensions

Flexible working options

Career development programs

NHS discounts

Car lease benefits

Qualifications

• Experience at Senior Management level in a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services.
• Ability to manage a large team across multiple wards and functions.

Responsibilities

• Oversee all inpatient services and ensure high-quality care.
• Lead nursing staff and ensure regulatory compliance.
• Engage staff in continuous improvement and manage operational outcomes.

Skills

Leadership

Clinical care delivery

Operational leadership

Multi-professional collaboration

Education

Bachelor's Degree in relevant discipline

Master's level education in relevant discipline

Job description

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The General Manager - Inpatients role will be responsible for the overall management of all inpatient services in the operational directorate. Their aim is to ensure integrated clinical, operational, quality, and financial outcomes are achieved at a senior level across inpatient services and act as a nurse leader within the directorate and for the organisation. They will provide leadership to a number of Matrons (Inpatient) responsible for all the wards, ensuring their services deliver the highest standards of clinical care to our patients, covering all aspects of the quality agenda and all elements of operational leadership for the services in that group.

The role will provide required nursing leadership which is essential for supervision, clinical care delivery, and regulatory compliance. Inpatient services are predominantly staffed by nurses delivering 24/7 care, and nursing managers must be able to step into clinical roles, administer medication, and support Mental Health Act responsibilities.

This role also includes participating in and leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and implementation of corporate policies. The role needs to be able to manage the full inpatient provision effectively through an enabling approach to management and leadership, as well as accountability as a senior nursing leader.

Main duties of the job

Responsibilities:

This will require ability to balance needs of all wards concurrently, managing a significant range of highly complex information, analysis of data and information to provide direction and decision for inpatient services, engage and motivate a large number of staff across professions to continuously improve across quality and operations with a particular focus on 24/7 nursing staff on wards.

Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost effectiveness and to measure outcomes against care pathways standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

Working for our organisation

Benefits offered by SLAM

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as leadership, mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefit from competitive deals to lease cars
• Accommodation, eligible staff benefit fromkeyworker housing which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Detailed job description and main responsibilities

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under- and post-graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Person specification

Educational Qualification

Essential criteria

• Bachelor's Degree (in relevant discipline) or equivalent experience
• Masters level education (in relevant discipline) or equivalent experience

Experience

Essential criteria

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services
• Strong record of multi-professional collaborator

Knowledge / Skills

Essential criteria

• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not been successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe

Helpful Resource: How to Use TRAC for Job Applications

If you’re preparing to apply for a role, this guide provides step-by-step instructions on how to use TRAC effectively throughout the application process: Using TRAC to apply

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• General Manager Inpatient (PDF, 440.4KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)