General Manager - Bowling Hospitality Centre

Flow Sports Personnel Ltd; Watford; On-site; GBP 42,000 - 60,000; Full time

Job summary

Flow Sports Personnel Ltd. is seeking a General Manager to run one of their busy leisure centres. You will create a safe, fun, and vibrant environment for your team and customers, while driving the financial and commercial performance of the centre across Food, Drink, Amusements and Bowling/Golf.

You will coach, lead and inspire your team to deliver outstanding service, meet budget and KPI targets, and contribute to the company’s growth plans in a fast-paced setting.

Qualifications

• Hands-on General Manager role with 18+ months experience in leisure/hospitality/retail.
• Proven ability to optimise sales and performance of a business unit.
• Willing to work nights and weekends.

Responsibilities

• Run one of the client's busy centres and ensure safe, engaging environments for staff and customers.
• Drive financial and commercial performance across all revenue streams and deliver budget and KPIs.
• Coach, lead, motivate and inspire the team to deliver outstanding service.
• Share in the profit by achieving centre targets and driving profitability.

Skills

Leadership

People management

Financial acumen

Customer service

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends