General Manager - Bowling And Hospitality Centre

Flow Sports Personnel Ltd; Watford; On-site; GBP 42,000 - 63,000; Full time

Job summary

Flow Sports Personnel Ltd is seeking an ambitious General Manager to run one of their busy leisure centres. You will create a safe, fun, and vibrant environment for your team and customers, with the freedom to shape the operation and drive performance.

You will own the budget and KPIs, drive all four revenue streams (Food, Drink, Amusements and Bowling/Golf), coach and inspire your team, and lead with resilience in a fast-paced environment that rewards initiative.

Qualifications

• A hands-on General Manager with at least 18 months of experience in leisure, hospitality or retail.
• Proven ability to deliver top operational standards across a centre or unit.
• Evidence of optimising sales and performance of a business unit.
• Passion for people, with coaching, development and progression of your team.
• Empathetic, compassionate, resilient and adaptable to a fast-paced environment.
• Willingness to work nights and weekends.

Responsibilities

• Run a busy leisure centre and create a safe, fun, and vibrant environment for your team and customers.
• Drive the financial and commercial performance across all four revenue streams: Food, Drink, Amusements and Bowling/Golf.
• Be fully accountable for delivering budgets and KPIs and driving profit.
• Coach, lead, and inspire the team to deliver outstanding service that delights customers.
• Lead in a fast-paced setting with resilience and adaptability.

Skills

GM experience

Sales optimization

People coaching

Operational excellence

Flexibility

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends