General Manager - Leisure Hospitality

Flow Sports Personnel Ltd; Watford; On-site; GBP 42,000 - 60,000; Full time

Job summary

Flow Sports Personnel Ltd is seeking an ambitious General Manager to lead a busy leisure centre in Watford. You will be empowered to shape operations, drive all four revenue streams, and own profitability with a strong focus on service excellence.

The role demands hands-on leadership, a passion for people development, and a track record of delivering operational standards at the highest level. Expect a fast-paced, autonomous environment with growth opportunities.

Qualifications

• Hands-on General Manager with 18+ months in leisure, hospitality, or retail.
• Proven track record of delivering operational excellence.
• Experience increasing sales and improving unit profitability.
• Strong people leadership with coaching and development skills.
• Willingness to work nights and weekends.

Responsibilities

• Run a busy centre, ensuring a safe, fun and engaging environment for staff and customers.
• Drive financial and commercial performance across all revenue streams (Food, Drink, Amusements and Bowling/Golf).
• Meet budget and KPI targets and contribute to growth plans.
• Lead, coach and motivate the team to deliver outstanding service.

Skills

Operations management

P&L ownership

Team leadership

Customer service

Sales growth

Budgeting

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends