General Manager, Bowfield Hotel & Spa

Manorview Group; Howwood; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Profit sharing after 1 year

Free meals on shift

Drinks on shift (soft/hot)

Wellbeing resources

Learning & development opportunities

Employee perks and other benefits

Job summary

Manorview Group in Scotland seeks a General Manager to lead our hospitality venues, guiding and coaching a brilliant team while ensuring top guest service standards.

You will own the hotel’s P&L, drive revenue, manage budgets, and recruit and develop department heads. The role requires passion for people, a proactive mindset, and commitment to health, safety, and continuous improvement.

Qualifications

• We are looking for an individual who loves the hospitality industry and has worked at a General Managers position or similar level.

Responsibilities

• Oversee all hotel departments and ensure day-to-day operations run smoothly with guest service standards
• Coach and guide the team, provide support, and implement improvements that benefit both guests and staff
• Own the hotel’s P&L, meet revenue targets, control costs, and monitor budgets across departments
• Hire, train, and manage department heads and oversee payroll, recruitment, and people matters
• Drive occupancy and revenue growth, build relationships with clients and event planners
• Ensure health, safety and fire standards; ensure legal compliance training is completed

Job description

We’re about much more than hospitality! We’re striving to make life better for people - whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

Our General Managers will lead, guide and coach the brilliant team we have in our venues. Working daily to offer support and guidance, and finding ways to make hospitality better for them.

Operations

• Oversee all departments
• Ensure day-to-day operations run smoothly and guest service standards are consistently met
• Handle escalated guest complaints or issues that department managers can't resolve
• Ensure health, safety, and fire standards are met
• Deliver exceptional guest service and ensure standards are always kept high
• Work closely with the Operations Director and the wider Support Team to continually seek little improvements that make a big difference
• Own the hotel's P&L - responsible for meeting revenue targets and controlling costs
• Set and monitor budgets across departments including payroll & recruitment
• Hire, train, and manage department heads - who in turn will take care of their teams
• Oversee people matters - disciplinary issues, promotions, payroll levels
• Ensure culture is based around team satisfaction with regular reviews and feedback
• Ensure all legal compliance training is completed within the hotel

Guest Experience

• Personally engage with VIP guests, loyalty members, or wedding clients
• Handle escalated guest complaints or issues that department managers cannot resolve on their own
• Take pride and ownership of the overall upkeep in the hotel - reporting any issues to maintenance and ensure the team keep on top of the expected standards
• Drive occupancy and revenue growth
• Build relationships with clients, event planners, external suppliers

The job duties are not exhaustive and any related operational activities would fall under your remit.

We are looking for an individual who loves the hospitality industry and has worked at a General Managers position or similar level. We want someone who genuinely cares for their team and wants them to succeed just as much as the business does!

Skill and experience are necessary to do this job, but we also want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career

Salary starting from £60,000 and dependent on experience