Restaurant General Manager

Stanley House Hotel and Spa; Blackburn; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Bed & Breakfast stays across leaf HOSP

50% food and beverage discount

Employee Assistance Programme and well

Hapi discounts platform

Long Service Recognition Awards

Recognition and rewards

Five additional days annual leave

Family-friendly benefits

Learning and development opportunities

Job summary

Stanley House Hotel & Spa is seeking an experienced Restaurant General Manager to lead our restaurant operations and guest experiences. You will drive performance, develop a high-performing team, and ensure exceptional service while maintaining profitability.

You will oversee daily operations, recruit and coach staff, and collaborate with kitchen and hotel teams to deliver a seamless dining experience for guests. Competitive salary and benefits accompany this leadership role.

Qualifications

• Experience leading a restaurant team in a hospitality setting.
• Excellent guest service and guest relation skills.
• Strong communication and leadership abilities.
• Proven track record of driving guest satisfaction and revenue.

Responsibilities

• Oversee day-to-day restaurant operations and service standards.
• Recruit, train and develop restaurant team members.
• Create a welcoming, engaging guest environment.
• Monitor guest feedback and service quality.
• Manage staffing, rotas and resources effectively.
• Drive revenue while maintaining excellent guest experiences.
• Support compliance with licensing, health and safety.

Skills

Restaurant management

Leadership

Guest experience

Communication

Commercial awareness

Team development

Problem solving

Tools

POS systems

Job description

Restaurant General Manager

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

Lead with Purpose. Create Exceptional Dining Experiences.

We're looking for an experienced and passionate Restaurant General Manager to lead our restaurant operation, delivering outstanding guest experiences, developing a high-performing team and driving commercial success.

This is a key leadership role responsible for creating a welcoming atmosphere, maintaining exceptional service standards and ensuring the restaurant operates efficiently and profitably.

If you're a hospitality professional who enjoys leading people, building great guest experiences and achieving results, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
• 50% food and beverage discount
• Employee Assistance Programme and wellbeing support
• Hapi discounts platform
• Long Service Recognition Awards
• Recognition and reward programmes
• Five additional days annual leave from day one
• Enhanced family-friendly benefits
• Learning and development opportunities

The Opportunity

As Restaurant General Manager, you will be responsible for the overall operation and performance of the restaurant, ensuring exceptional service, strong team engagement and a memorable guest experience.

You'll lead and develop your team, oversee operational standards and work closely with kitchen and hotel teams to deliver a seamless dining experience.

Your role will be central to maintaining quality, driving revenue and ensuring the restaurant remains a destination of choice for guests.

What You'll Be Doing

• Lead the day-to-day operation of the restaurant, ensuring exceptional service standards
• Recruit, train, coach and develop restaurant team members
• Create a positive and engaging environment for guests and team members
• Monitor and improve guest satisfaction and service quality
• Manage staffing levels, rotas and operational resources effectively
• Drive revenue opportunities while maintaining excellent guest experiences
• Monitor costs and support the achievement of financial targets
• Ensure compliance with licensing, health and safety and company standards
• Handle guest feedback professionally and resolve issues effectively
• Work collaboratively with kitchen and hotel teams to deliver operational excellence

What We're Looking For

• Previous experience in a restaurant management or hospitality leadership role
• Passion for delivering exceptional guest experiences
• Strong leadership and team development skills
• Excellent communication and relationship-building abilities
• Good commercial awareness and understanding of business performance
• Ability to lead effectively in a fast-paced environment
• Strong organisational and problem-solving skills
• Positive, proactive and hands-on leadership style

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Competitive salary