General Manager

RBH; Manchester; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced maternity/adoption/parental

Course sponsorship

F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream – get paid on demand

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Career development opportunities

Job summary

RBH invites a General Manager to lead Hampton by Hilton Manchester Northern Quarter, guiding daily operations, guest experience, and team development. You will set strategic direction, drive revenue, and ensure brand standards across all departments in a high-profile city hotel.

The role requires strong financial acumen, proven leadership ability, and a passion for hospitality, with a focus on employee engagement, wellbeing and delivering outstanding guest experiences.

Qualifications

• Proven track record as General Manager in hotel industry.
• Strong financial and commercial results delivery.
• Exceptional leadership with ability to develop high-performing teams.
• Excellent budgeting, forecasting and business planning experience.

Responsibilities

• Lead hotel team to deliver exceptional guest experiences daily.
• Own hotel budget, forecast accuracy and financial performance.
• Develop and execute strategic plans to maximise revenue and profitability across departments.
• Coach and develop future leaders; drive engagement and performance.

Skills

Leadership

Financial acumen

Strategic planning

Guest centricity

People development

Budgeting

Stakeholder mgmt

Brand standards

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for exceptional talent to join us on our journey.

OUR HOTEL

Located in the heart of one of the UK's most vibrant and creative cities, Hampton by Hilton Manchester Northern Quarter is a modern, high-performing hotel that combines contemporary comfort with genuine hospitality. Situated close to Manchester's iconic Northern Quarter, the hotel attracts a diverse mix of corporate, leisure, group and international travellers throughout the year.

Brand Description

Hampton by Hilton is one of Hilton's most successful and fastest growing brands worldwide. Known for its friendly service, quality accommodation and reliable guest experience, Hampton by Hilton delivers everything guests need for a great stay. As part of Hilton, team members benefit from the strength of a globally respected brand, industry leading commercial support and outstanding career development opportunities.

A DAY IN THE LIFE OF A GENERAL MANAGER

As General Manager reporting to Director of Operations, you will be the driving force behind the success of the hotel. You'll lead from the front, creating an engaging culture where colleagues feel empowered, guests receive exceptional experiences and commercial performance exceeds expectations. You will have full responsibility for all aspects of the hotel's operation, leading your team to achieve outstanding guest satisfaction, financial performance and employee engagement results. What you’ll be doing...

• Leading and inspiring the hotel team to deliver exceptional guest experiences every day.
• Taking full accountability for the hotel's commercial performance, profitability and market positioning.
• Developing and implementing strategic business plans to maximise revenue and profitability across all departments.
• Creating a high performance culture through coaching, mentoring and developing future leaders.
• Building strong relationships with owners, key stakeholders, local businesses and community partners.
• Driving guest satisfaction through operational excellence and a relentless focus on service quality.
• Managing all aspects of budgeting, forecasting and financial control.
• Monitoring market trends and competitor activity to identify opportunities for growth.
• Ensuring the hotel consistently meets Hilton brand standards and RBH operational expectations.
• Championing employee engagement, wellbeing, diversity and inclusion initiatives.
• Leading recruitment, succession planning and talent development programmes across the hotel.
• Working closely with regional support teams to drive innovation, efficiency and continuous improvement.
• Acting as the face of the hotel within Manchester's business and hospitality community.
• Delivering a safe, compliant and well-maintained environment for guests and colleagues.

WHAT WE NEED FROM YOU

• Previous experience as a General Manager within the hotel industry.
• A proven track record of delivering strong financial and commercial results.
• Exceptional leadership skills with the ability to inspire, motivate and develop high-performing teams.
• Strong commercial acumen with experience managing budgets, forecasts and business plans.
• Excellent communication and stakeholder management skills.
• A passion for creating memorable guest experiences and driving service excellence.
• Experience building a positive culture focused on engagement, accountability and performance.
• The ability to confidently analyse performance data and make strategic decisions.
• Strong understanding of hotel operations across all departments.
• A proactive, resilient and solutions-focused approach.
• Experience working within branded hotel environments would be advantageous.
• A genuine passion for hospitality and developing people.

WHY THIS ROLE IS DIFFERENT

This isn’t simply a General Manager position. It’s an opportunity to lead a high profile hotel in one of the UK's most exciting cities whilst shaping the future of both the business and its people. You’ll have the autonomy to make decisions, the support of an award winning management company, and the opportunity to create a culture where colleagues thrive and guests return time and time again.

Our Benefits

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty
• Excellent career development opportunities across RBH and our international brand partners
• And much, much more

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

We run background checks on all new hires in this position.