General Manager

Creative Scotland; Scotland; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading arts organization in Glasgow seeks a General Manager to oversee operational, HR, and finance functions. You will ensure smooth day-to-day activities, manage teams, and support events. Candidates should have a strong background in operational management, HR, and finance. This role offers a salary range of £28,500 to £33,000 per annum with potential partial home-working after initial discussions.

Qualifications

• Experience in operational management and team coordination.
• Ability to manage financial records and compliance.
• Skills in HR processes and recruitment support.

Responsibilities

• Oversee operations and office management for smooth functioning.
• Support program and event administration effectively.
• Administer recruitment and maintain personnel records.

Skills

Operational management

HR administration

Finance processing

CRM management

Event coordination

Tools

Xero

Beacon CRM

Job description

The General Manager will oversee and coordinate the operational, administrative, HR and systems functions of NYOS, ensuring the organisation runs smoothly and to a high standard.

The position holder will act as the central point of connection for day-to-day operations, providing cohesion across teams, streamlining processes and supporting each department to deliver effectively. The post currently manages a Digital Support Apprentice, who supports the Finance and Administration departments.

Principal Accountabilities
Operations & Office Management
● Lead the day-to-day management of NYOS’s office, contracts, IT systems, and suppliers.
● Act as first point of contact for general enquiries and manage organisational email accounts.
● Maintain and develop the Beacon CRM system for fundraising and participant data, ensuring
integration with other systems.
● Manage GDPR compliance, policies, and training across the organisation.
● Record monthly emissions data (energy, travel, resource use) to support statutory reporting
and the sustainability plan.
● Liaise with external IT support to ensure systems are secure and effective.
● Maintain stock of office supplies and oversee ordering.

Programme & Event Support
● Support participant recruitment, bursary applications, and audition process.
● Assist with preparation of course materials and event administration.
● Support freelance contracting process
● Attend concerts/events to manage front of house and ticketing.
● Collect and monitor data for reporting purposes.

HR & People Support
● Administer recruitment, onboarding, and personnel records (with HR policy support from
external advisers).
● Support line managers with HR documentation and training logistics.

Finance Support (under direction of Head of Finance)
● Process purchase and sales invoices, payments, and receipts.
● Maintain financial records in Xero and assist with reconciliations.
● Support bursary administration and fee collection.

Salary range: £28,500 -£33,000 per annum
Normal working hours: Monday to Friday, 9am-5pm with an hour lunch break
Based in Glasgow head office, with possible partial home-working following discussion

HOW TO APPLY
Please submit your CV and a cover letter, along with an equal opportunities monitoring form (available from our website), by the closing date of Wednesday 10th September (9am). The equal opportunities form is designed to help NYOS achieve its aspiration to become a truly inclusive community.

The deadline is Wednesday 10 September 2025 at 09:00.