General Manager

Le Strange Arms; Saxmundham; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Team Incentives

Bonus Schemes

Employee Assistance Programme (EAP)

Team Parties & Social Events

Work Anniversary Rewards

Refer a Friend Scheme

Wine Discounts

Family & Friends Discounts

Team Discounts – Up to 50% off

Overnight Stays from £75

High Street Discounts

Free Meal on Duty

Tips + Wagestream Access

Flexible Hours

Learning & Development

Job summary

Chestnut Westleton Crown is seeking a General Manager to lead both front-of-house and back-of-house operations, delivering exceptional guest experiences while achieving financial goals. You will oversee restaurant and hotel operations, drive team performance, and partner with senior leadership to maintain the highest standards of service.

The role demands a proven hospitality leadership background, a passion for guest satisfaction, and the ability to inspire and develop a diverse team across

Qualifications

• Proven track record in hospitality management.
• Strong leadership and people-management abilities.
• Experience delivering high guest satisfaction in F&B and hotel settings.

Responsibilities

• Lead FOH and BOH teams to deliver outstanding service and maintain high standards.
• Collaborate with Head Chef and Assistant Manager for seamless operations.
• Oversee guest experience across restaurant and hotel venues.
• Recruit, train and develop a high-performing team.
• Manage wet stock and cash; ensure financial performance exceeds expectations.
• Cultivate a positive, motivated work environment for all staff.
• Regularly report to the Operations Manager on progress and performance.

Skills

Leadership

Hospitality management

Guest experience

Team development

Job description

As the General Manager of The The Westleton Crown, you will lead and inspire both the front-of-house and back-of-house teams to deliver exceptional service, while ensuring smooth operations and meeting financial goals. If you’re passionate about guest experiences and have a proven track record in hospitality management, this is the perfect opportunity for you!

Key Responsibilities

• Lead and motivate the FOH and BOH teams to deliver outstanding service and maintain high standards.
• Collaborate with the Head Chef and Assistant Manager to ensure seamless operations and exceptional guest satisfaction.
• Oversee the guest experience, ensuring all aspects of the restaurant/hotel are enjoyable.
• Recruit, train, and develop a high-performing team.
• Manage wet stock and cash, ensuring financial performance exceeds expectations.
• Cultivate a positive, motivated work environment for all staff members.
• Regularly report to the Operations Manager on progress and performance.

Why Join Us?

At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home.

Incentives & Perks

• Team & Individual Incentives – Enjoy rewards for your hard work, including staff days out and even trips abroad.
• Bonus Schemes – Performance-based rewards to recognise your contribution.
• Employee Assistance Programme (EAP) – Free, confidential support for wellbeing, finances, and more.
• Team Parties & Social Events – Regular events to connect, relax, and celebrate together.
• Work Anniversary Rewards – Your commitment is celebrated every year.
• Refer a Friend Scheme – Recommend a friend and earn a cash bonus when they join us.
• Peter Graham Wine Discounts – Enjoy exclusive pricing on carefully selected wines.
• Family & Friends Discounts – Share special perks with those you care about.
• Team Discounts – Up to 50% off your food bill at our venues.
• Overnight Stays from £75 – Take a break at any Chestnut property at a reduced rate.
• High Street Discounts – Save on retail, dining, and travel with exclusive deals.
• Free Meal on Duty – Enjoy a freshly prepared meal every shift.
• Tips + Wagestream Access – Track your earnings in real-time and access pay as you earn.
• Flexible Hours – We help you maintain a healthy work-life balance.
• Learning & Development – Grow your career with access to accredited training courses and continuous development opportunities.

Who Are We Looking For?

We’re looking for enthusiastic, passionate individuals who;

• Love working with high-quality, locally sourced ingredients
• Take pride in delivering a fantastic guest experience
• Are team players who contribute to a warm, welcoming atmosphere
• Want to grow their skills through training and accredited learning

Who Are Chestnut?

Chestnut is a growing group of beautiful pubs, inns, and bottle shops located in East Anglia. We pride ourselves on creating an environment where our team members are valued, offering flexibility and opportunities to thrive in their careers.