General Manager

Talent Twist Recruitment; Potters Bar; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Bonus up to 30% of salary

Free membership

Company discount

Company pension

Job summary

Talent Twist Recruitment is seeking an energetic General Manager to lead a retail operation, driving sales growth while delivering exceptional customer service. You will manage daily store activities, oversee merchandising, and cultivate a high-performing team across multilingual communication with customers and suppliers.

The role emphasizes operational efficiency, recruitment participation, and strategic execution to maximize revenue while maintaining a welcoming atmosphere for staff and

Qualifications

• Proven management experience in retail, hospitality or leisure-focused environments.
• Experience supervising teams and coaching staff.
• Strong track record in achieving or surpassing sales targets.
• Familiarity with merchandising principles, inventory control, and retail admin procedures.
• Excellent communication in multiple languages preferred.

Responsibilities

• Lead daily store operations with a focus on customer service and sales.
• Supervise and coach team members to maintain a motivated workforce.
• Oversee merchandising and promotions to optimise product displays and stock levels.
• Develop and implement sales initiatives to hit revenue targets while maintaining customer satisfaction.
• Coordinate scheduling, reporting, inventory management, and policy compliance.
• Maintain professional communication with staff and customers via phone or email.
• Support recruitment processes to attract aligned talent.

Skills

Retail management

Team leadership

Sales leadership

Merchandising

Inventory control

Communication

Multilingual

Job description

We are on the hunt for an energetic and dynamic General Manager to lead our clients retail operations with passion and precision. In this pivotal role, you will oversee all aspects of store management, ensuring a seamless customer experience, driving sales growth, and fostering a motivated team. Your leadership will inspire excellence across merchandising, administrative functions, and team development.

The ideal candidate is a proactive leader with strong management skills, excellent communication abilities, and a keen eye for operational efficiency. This position offers an exciting opportunity to shape the success of our retail environment while cultivating a vibrant and welcoming atmosphere for both staff and customers.

You will understand and promote the company values and work closely with marketing to ensure the sport and opportunity is being reached by all.

Responsibilities

• Lead daily store operations, ensuring high standards of customer service, sales performance, and operational excellence.
• Manage and supervise team members, providing guidance, coaching, and performance feedback to foster a motivated and cohesive workforce.
• Oversee merchandising strategies to optimize product displays, inventory levels, and promotional activities that enhance sales.
• Develop and implement sales initiatives to meet or exceed revenue targets while maintaining exceptional customer satisfaction.
• Coordinate administrative tasks such as scheduling, reporting, inventory management, and compliance with company policies.
• Cultivate strong communication channels within the team and with customers to ensure clarity, professionalism, and positive engagement.
• Utilize organizational skills to streamline processes, improve time management across departments, and ensure smooth store operations.
• Maintain phone etiquette standards when interacting with customers or vendors via phone or email.
• Support hiring efforts by participating in recruitment processes to attract talented individuals aligned with company values.

Experience

• Proven management experience in retail, hospitality or leisure related customer-focused environment.
• Demonstrated supervising experience with teams of varying sizes; ability to lead through influence and motivation.
• Strong background in sales management with a track record of achieving or surpassing targets.
• Excellent leadership skills complemented by effective communication skills in multiple languages or bilingual proficiency preferred.
• Familiarity with merchandising principles, inventory control, and retail administrative procedures.
• Experience in team management that emphasizes coaching, development, and conflict resolution.
• Exceptional organizational skills paired with time management expertise to handle multiple priorities efficiently.

We are looking for a strong business minded individual who has the ability to identify areas of revenue generation and implement strategy to achieve this. Apart of this will be functions and events which are already highly popular at this site.

The site has a longstanding team and guest base so an approach and strategy which takes this into account is key to the growth of the site.

For your hard work and commitment there is an attractive starting package on offer which includes;

• £55,000
• Bonus (up to 30% of salary)
• Free membership
• Company discount
• Company pension