Deputy General Manager

Leisure People; High Wycombe; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Monthly bonus £200

Annual bonus up to £6,000

OTE £38,000

Career progression to GM

Job summary

Leisure People is seeking a Deputy General Manager for their flagship venue in High Wycombe. You will support the General Manager in delivering outstanding guest experiences and leading a high-performing team across operations, service and safety.

This role offers a base salary up to £32,000 with a £200 monthly bonus and the potential for a £6,000 annual bonus, delivering realistic £38,000 OTE. A clear path to General Manager is emphasized within a vibrant leisure brand.

Qualifications

• Three years' people management and key-holder experience.
• Experience in fast-paced, customer-facing leisure or hospitality environments.
• Strong experience managing high-volume food and beverage operations.

Responsibilities

• Delivering exceptional guest experiences by ensuring every customer enjoys a memorable visit.
• Leading and developing your team, coaching managers and colleagues to reach their potential.
• Driving operational excellence by keeping the venue safe, clean, compliant and efficient.
• Growing commercial performance by identifying opportunities to increase revenue across income streams.
• Managing financial performance, including budgets, stock control, banking and cost management.
• Leading from the front with varied shifts, including evenings and 3 weekends out of 4.

Skills

Leadership

Customer service

People management

Commercial awareness

Budgeting

Stock control

Operational excellence

Shift management

Communication

Job description

Deputy General Manager - High Wycombe Up to £32,000 Basic + Bonus (OTE £38,000)

Ready to take the next step in your management career?

Do you thrive in a fast-paced, customer-focused environment? Are you passionate about leading high-performing teams and creating unforgettable guest experiences? If you're looking for a role with genuine career progression, this could be the opportunity you've been waiting for.

We're recruiting for a Deputy General Manager to join one of the UK's leading leisure operators at their flagship venue in High Wycombe.

Our client is one of the UK's most recognised and successful leisure brands, offering an exciting mix of entertainment, gaming, food and drink, parties and competitions for families and adults alike. It's a vibrant, energetic business where no two days are the same, and where talented managers are recognised, developed and promoted from within.

If you're ambitious, commercially minded and ready to progress towards General Manager, you'll be in great company.

The Role

As Deputy General Manager, you'll play a pivotal role in the day‑to‑day success of the business, supporting the General Manager in delivering exceptional standards across every area of the operation.

Your responsibilities will include:

• Delivering exceptional guest experiences by ensuring every customer enjoys a memorable visit.
• Leading and developing your team, coaching managers and colleagues to achieve their full potential.
• Driving operational excellence, ensuring the venue is safe, clean, compliant and running efficiently at all times.
• Growing commercial performance, identifying opportunities to increase revenue across multiple income streams.
• Managing financial performance, including budgets, stock control, banking and cost management.
• Leading from the front, working a varied shift pattern including evenings and 3 weekends out of 4.

About You

We're looking for an energetic, hands‑on leader who loves motivating people and delivering outstanding customer experiences.

You’ll ideally have:

• A positive, enthusiastic and proactive leadership style.
• Management experience within a fast‑paced, customer‑facing environment such as leisure, hospitality, bars, restaurants, hotels, visitor attractions, health & fitness, entertainment venues or late‑night operations.
• Strong experience managing a high‑volume food and beverage operation.
• At least three years' people management and key-holder experience.
• Experience in roles such as Deputy General Manager, Operations Manager, Club Manager, Restaurant Manager, Store Manager, Assistant Manager, Trading Manager or Centre Manager.
• Strong commercial awareness with a proven ability to grow sales and maximise multiple revenue streams.
• Excellent organisational, communication and problem‑solving skills.

What's in it for you?

• Basic salary up to £32,000
• Monthly bonus of £200
• Performance‑related annual bonus of up to £6,000
• Realistic On‑Target Earnings of £38,000
• Outstanding training, coaching and leadership development.
• Clear career progression with genuine opportunities to progress into a General Manager position.
• The chance to join one of the UK's most respected leisure businesses, where talent is recognised and careers are built.

If you're an ambitious manager looking for a business that will invest in your future while giving you the opportunity to make a real impact, we'd love to hear from you.