General Manager

Cornwall Staff Agency Limited; Polzeath; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus

Profit sharing option

Autonomy in role

Job summary

Cornwall Staff Agency Limited seeks an accomplished General Manager to lead a distinctive coastal hospitality venue on the North Cornwall coast. You will own the operation, drive revenue, manage budgets and KPIs, and lead a dynamic team to deliver exceptional customer experiences while pursuing ambitious commercial targets.

The role requires hands-on leadership across floor, numbers and boardroom discussions, with autonomy to shape the next phase of the business in a thriving coastal location.

Qualifications

• Strong track record of delivering commercial results
• Experience managing a high-turnover hospitality or leisure business
• Excellent understanding of P&L, budgets, KPIs and profitability
• Proven ability to drive revenue and control costs
• Strong leadership and people-management skills
• Experience recruiting, developing and retaining high-performing teams
• Structured and accountable approach to operations
• Confidence to make decisions and own outcomes
• Strong customer and service focus
• Commercial instinct to identify opportunities and turn them into results
• Ambition to grow with a business, not just maintain status quo

Responsibilities

• Taking full ownership of the site's day-to-day operation and commercial performance
• Driving revenue, profitability and sustainable business growth
• Setting and managing budgets, targets and KPIs
• Monitoring P&L performance, labour costs, purchasing and overall cost control
• Leading, developing and motivating a diverse hospitality team
• Managing recruitment, contracts, performance and staffing requirements
• Introducing structure, accountability and clear performance standards
• Ensuring consistently high operational, service and customer experience standards
• Identifying new revenue opportunities across dining, events and the wider operation
• Building strong relationships with customers, suppliers, stakeholders and the local community
• Playing a key role in shaping and delivering the next stage of the business strategy

Skills

P&L management

Budgets

KPIs

Revenue growth

Cost control

Leadership

People management

Recruitment & development

Operational accountability

Customer focus

Commercial instinct

Strategic growth

Job description

A rare opportunity to lead a coastal hospitality business through its next phase of growth.

An exciting opportunity has arisen for an ambitious and commercially driven General Manager to take the lead at a highly distinctive hospitality venue on the North Cornwall coast.

This is far more than a traditional General Manager position. The successful candidate will have genuine ownership of the operation, with responsibility for people, performance, commercial results and the overall direction of the business.

The Opportunity

The General Manager will have overall responsibility for the site, ensuring the operation delivers exceptional customer experiences while achieving ambitious commercial targets.

This is a highly visible role, requiring a leader who is equally comfortable on the floor, in the numbers and in the boardroom.

You will be responsible for:

• Taking full ownership of the site's day-to-day operation and commercial performance
• Driving revenue, profitability and sustainable business growth
• Setting and managing budgets, targets and KPIs
• Monitoring P&L performance, labour costs, purchasing and overall cost control
• Leading, developing and motivating a diverse hospitality team
• Managing recruitment, contracts, performance and staffing requirements
• Introducing structure, accountability and clear performance standards
• Ensuring consistently high operational, service and customer experience standards
• Identifying new revenue opportunities across dining, events and the wider operation
• Building strong relationships with customers, suppliers, stakeholders and the local community
• Playing a key role in shaping and delivering the next stage of the business strategy

The Venue

This is a unique beachfront hospitality operation in Cornwall, combining food, drink, events, live entertainment and an exceptional coastal setting.

The business attracts an unusually broad customer base, from local families and the surrounding community to surfers, tourists, event guests and high-profile clientele.

With dining, private events, weddings, corporate functions and live entertainment all forming part of the operation, the successful General Manager will be overseeing a varied and commercially exciting business.

What We're Looking For

This opportunity is suited to a proven General Manager, who has successfully managed a substantial and complex operation.

The ideal candidate will bring:

• A strong track record of delivering commercial results
• Experience managing a high-turnover hospitality or leisure business
• Excellent understanding of P&L, budgets, KPIs and profitability
• A proven ability to drive revenue and control costs
• Strong leadership and people-management skills
• Experience recruiting, developing and retaining high-performing teams
• A structured and accountable approach to operations
• The confidence to make decisions and take ownership
• Strong customer and service focus
• The commercial instinct to identify opportunities and turn them into results
• The ambition to grow with a business rather than simply manage the status quo

Above all, this role requires a hands-on, commercially minded leader who thrives in an entrepreneurial environment and wants to have a genuine influence on the future of the business.

What's in It for You?

bonus

Potential percentage/share arrangement for the right individual

Operation with ambitious growth plans

Genuine autonomy and commercial responsibility

Opportunity to play a key role in growing the business

Location:

Polzeath, Cornwall

Start Date:

Ideally by February half term

Accommodation:

Not provided — own transport and reliable commuting arrangements are essential

Interested?

If you're an experienced hospitality leader who is ready to take genuine ownership of a successful and growing business, this could be an exceptional next step.