General Manager

Cornwall Staff Agency Ltd; Polzeath; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Potential share options

Job summary

Cornwall Staff Agency Ltd is seeking a hands-on General Manager for a flagship coastal hospitality venue in Polzeath, Cornwall. You will own the site’s performance, from floor service to back-office numbers, driving revenue and delivering memorable customer experiences.

The role demands a commercially minded leader with a track record in high-turnover hospitality, capable of steering budgets, KPIs and cost control while developing a talented team and pursuing growth opportunities in dining,

Qualifications

• Experience managing a high-turnover hospitality or leisure business.
• Strong understanding of budgeting, KPIs and profitability.
• Ability to drive revenue and control costs.
• Proven leadership and people-management skills.

Responsibilities

• Taking full ownership of the site's day-to-day operation and commercial performance.
• Driving revenue, profitability and sustainable business growth.
• Setting and managing budgets, targets and KPIs.
• Monitoring P&L performance, labour costs, purchasing and overall cost control.
• Leading, developing and motivating a diverse hospitality team.
• Managing recruitment, contracts, performance and staffing requirements.
• Introducing structure, accountability and clear performance standards.
• Ensuring consistently high operational, service and customer experience standards.
• Identifying new revenue opportunities across dining, events and the wider operation.
• Building strong relationships with customers, suppliers, stakeholders and the local community.
• Playing a key role in shaping and delivering the next stage of the business strategy.

Skills

P&L management

Budgeting

Team leadership

Revenue growth

Cost control

Operations management

Hospitality experience

Job description

General Manager

Polzeath, Cornwall | £45,000-£50,000 + Bonus

A rare opportunity to lead a coastal hospitality business through its next phase of growth.

An exciting opportunity has arisen for an ambitious and commercially driven General Manager to take the lead at a highly distinctive hospitality venue on the North Cornwall coast.

This is far more than a traditional General Manager position. The successful candidate will have genuine ownership of the operation, with responsibility for people, performance, commercial results and the overall direction of the business.

The Opportunity

The General Manager will have overall responsibility for the site, ensuring the operation delivers exceptional customer experiences while achieving ambitious commercial targets.

This is a highly visible role, requiring a leader who is equally comfortable on the floor, in the numbers and in the boardroom.

You will be responsible for:

• Taking full ownership of the site's day-to-day operation and commercial performance
• Driving revenue, profitability and sustainable business growth
• Setting and managing budgets, targets and KPIs
• Monitoring P&L performance, labour costs, purchasing and overall cost control
• Leading, developing and motivating a diverse hospitality team
• Managing recruitment, contracts, performance and staffing requirements
• Introducing structure, accountability and clear performance standards
• Ensuring consistently high operational, service and customer experience standards
• Identifying new revenue opportunities across dining, events and the wider operation
• Building strong relationships with customers, suppliers, stakeholders and the local community
• Playing a key role in shaping and delivering the next stage of the business strategy

The Venue

This is a unique beachfront hospitality operation in Cornwall, combining food, drink, events, live entertainment and an exceptional coastal setting.

The business attracts an unusually broad customer base, from local families and the surrounding community to surfers, tourists, event guests and high-profile clientele.

With dining, private events, weddings, corporate functions and live entertainment all forming part of the operation, the successful General Manager will be overseeing a varied and commercially exciting business.

What We're Looking For

This opportunity is suited to a proven General Manager, who has successfully managed a substantial and complex operation.

The ideal candidate will bring:

• A strong track record of delivering commercial results
• Experience managing a high-turnover hospitality or leisure business
• Excellent understanding of P&L, budgets, KPIs and profitability
• A proven ability to drive revenue and control costs
• Strong leadership and people‑management skills
• Experience recruiting, developing and retaining high-performing teams
• A structured and accountable approach to operations
• The confidence to make decisions and take ownership
• Strong customer and service focus
• The commercial instinct to identify opportunities and turn them into results
• The ambition to grow with a business rather than simply manage the status quo

Above all, this role requires a hands-on, commercially minded leader who thrives in an entrepreneurial environment and wants to have a genuine influence on the future of the business.

What's in It for You?

£45,000-£50,000 basic salary
bonus
Potential percentage/share arr