General Manager

Benugo Limited

Oxford

On-site

GBP 50,000 - 65,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Meal on shift

Endless tea and coffee

Pension scheme enrollment

Up to 33 days annual leave

Enhanced family leave

Everyday discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

A leading hospitality company in Oxford is seeking a skilled Manager to spearhead growth strategies, oversee daily operations, and manage a dedicated team. The role involves driving sales performance, maintaining client relations with partners like John Lewis, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong leadership skills and a background in customer service, contributing to an enriching workplace culture. The position offers a supportive work environment, including career development opportunities and various employee benefits.

Qualifications

Strong leadership skills with experience in managing teams.
Proven ability to drive sales and improve business performance.
Experience working in a customer-focused environment.

Responsibilities

Lead the implementation of growth strategies.
Ensure the business meets performance targets.
Recruit and develop top talent for the location.
Maintain relationships with key clients like John Lewis.

Skills

Sales strategy implementation

Team recruitment and management

Customer service excellence

Health & Safety compliance

Job description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
To analyse and drive profitable sales whilst constantly improving standards.
To organise marketing activities, such as promotional event and discount schemes.

People Management:

Offer clear directions and briefings to the team.
To offer effective feedback on performance through structured reviews.
To recruit the best team members for the location.

Client Service:

To build and maintain a solid and professional relationship with John Lewis.
To ensure effective communication and engagement with John Lewis.
To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information