General Manager

Benugo Limited

Cardiff

On-site

GBP 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into WSH pension scheme

Up to 33 days annual leave

Enhanced maternity, paternity and family friendly leave

Access to discounts and communication portal

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited is looking for a leader in Cardiff to manage and develop strategies enhancing business performance and team management. You will be involved in commercial activities, ensuring high standards in service and food quality, while building relationships with clients like John Lewis. The role includes leading a team to achieve sales targets and comply with safety regulations. Benefits include meals on shift, generous leave, and opportunities for career development.

Qualifications

Experience in managing teams and developing growth strategies.
Ability to analyse sales performance and improve standards.
Effective communication skills to engage with clients and monitor feedback.

Responsibilities

Lead the team, ensuring business performance and achieving targets.
Organise marketing activities to drive profitable sales.
Build and manage relationships with John Lewis.
Ensure compliance with health and safety regulations.

Skills

Leadership

Sales strategies

People management

Customer service

Analytical skills

Job description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
To analyse and drive profitable sales whilst constantly improving standards.
To organise marketing activities, such as promotional event and discount schemes.

People Management:

Offer clear directions and briefings to the team.
To offer effective feedback on performance through structured reviews.
To recruit the best team members for the location.

Client Service:

To build and maintain a solid and professional relationship with John Lewis.
To ensure effective communication and engagement with John Lewis.
To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information