General Manager

Benugo Limited; Metropolitan Borough of Solihull; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Cycle to Work scheme

Job summary

A leading food service company in the United Kingdom is seeking a capable leader to manage and implement growth strategies at their Solihull location. Responsibilities include overseeing business performance to meet forecast and targets, recruiting and managing a skilled team, and maintaining strong client relationships. The role also requires ensuring compliance with health and safety standards. Benefits include meals on shift, pension scheme enrolment, generous annual leave, and opportunities for career development.

Qualifications

• Proven experience in managing business performance and achieving targets.
• Strong leadership skills with the ability to motivate a team.
• Experience in client service and developing professional relationships.
• Knowledge of Food Safety and Health & Safety standards.
• Experience maintaining strong client relationships and service quality.

Responsibilities

• Lead and manage growth strategies for the location.
• Oversee performance, sales, and marketing activities.
• Recruit and provide direction to the team.
• Build a strong relationship with John Lewis and maintain client engagement.
• Ensure compliance with Health & Safety, Food Safety and ESG requirements.

Skills

Sales strategy development

Team leadership

Client relationship management

Marketing organization

Health and safety compliance

Food quality & service

Health & Safety

Job description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

• Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
• To analyse and drive profitable sales whilst constantly improving standards.
• To organise marketing activities, such as promotional event and discount schemes.

People Management:

• Offer clear directions and briefings to the team.
• To offer effective feedback on performance through structured reviews.
• To recruit the best team members for the location.

Client Service:

• To build and maintain a solid and professional relationship with John Lewis.
• To ensure effective communication and engagement with John Lewis.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

• To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
• To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• Up to 33 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company