General Manager

Benugo Limited

Newcastle upon Tyne

On-site

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Enhanced maternity and paternity leave

28 days annual leave

Employee Assistance Programme

Cycle to Work scheme

Job summary

Benugo Limited is seeking a strong leader to manage their operations in Newcastle upon Tyne. You will lead and implement growth strategies, ensuring high standards in food quality and service. Collaboration with teams and effective client interaction with John Lewis are essential.

The role includes managing sales performance, recruiting talent, and maintaining health and safety standards. This position offers benefits such as meals on shift, a pension scheme, and opportunities for career development.

Qualifications

Proven experience in managing locations within the hospitality or food service industry.
Strong analytical skills to drive profitable sales.
Experience in recruitment and team development.

Responsibilities

Lead and manage the operational performance at the location.
Drive sales and improve standards.
Build professional relationships with clients.

Skills

Sales strategies

Team management

Food quality oversight

Customer relationship management

Job description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
To analyse and drive profitable sales whilst constantly improving standards.
To organise marketing activities, such as promotional event and discount schemes.

People Management:

Offer clear directions and briefings to the team.
To offer effective feedback on performance through structured reviews.
To recruit the best team members for the location.

Client Service:

To build and maintain a solid and professional relationship with John Lewis.
To ensure effective communication and engagement with John Lewis.
To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information