General Manager

Benugo Limited

Leicester

On-site

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enroll in WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Access to discounts and communication portal

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited in Leicester is seeking a dynamic leader to manage and develop growth strategies while ensuring high standards of customer service and food quality. You will play a pivotal role in achieving business performance and leading a dedicated team.

The ideal candidate will have experience in sales strategies, staff recruitment, and compliance with health and safety regulations. We're committed to providing a supportive work environment with excellent benefits.

Qualifications

Experience leading teams in a customer-focused environment.
Proven track record in achieving sales targets.
Strong analytical skills to drive business performance.

Responsibilities

Lead and manage the performance of the location.
Oversee recruitment and team development.
Ensure high standards of customer service and food quality.
Implement health and safety regulations.

Skills

Leadership

Sales strategies

People management

Customer service

Health and safety compliance

Job description

ou will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
To analyse and drive profitable sales whilst constantly improving standards.
To organise marketing activities, such as promotional event and discount schemes.

People Management

Offer clear directions and briefings to the team.
To offer effective feedback on performance through structured reviews.
To recruit the best team members for the location.

Client Service

To build and maintain a solid and professional relationship with John Lewis.
To ensure effective communication and engagement with John Lewis.
To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information