General Manager

Benugo Limited; Greater London; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Cycle to Work scheme

Job summary

A food service company in Greater London seeks a dynamic leader to drive growth and manage operations. Responsibilities include sales strategy development, team recruitment and training, and ensuring compliance with health and safety regulations. The ideal candidate will have strong leadership skills and a proven ability to analyze and enhance business performance. This role offers significant career development opportunities, alongside benefits like generous annual leave and an employee assistance program.

Qualifications

• Proven experience in managing and developing teams.
• Ability to drive profitable sales and improve standards.
• Excellent communication skills for client engagement.
• Strong focus on food quality and guest service.
• Proven track record in health & safety compliance.

Responsibilities

• Lead and implement growth strategies at the location.
• Oversee business performance and achieve targets.
• Manage client relationships and customer feedback.
• Recruit, train and develop the store team for peak performance.
• Build and maintain strong relationships with John Lewis and customers.
• Monitor safety, food safety and ESG compliance and address gaps.

Skills

Sales strategy development

Team leadership

Client relationship management

Health and safety compliance

Customer service

Health & Safety

Job description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

• Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
• To analyse and drive profitable sales whilst constantly improving standards.
• To organise marketing activities, such as promotional event and discount schemes.

People Management:

• Offer clear directions and briefings to the team.
• To offer effective feedback on performance through structured reviews.
• To recruit the best team members for the location.

Client Service:

• To build and maintain a solid and professional relationship with John Lewis.
• To ensure effective communication and engagement with John Lewis.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

• To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
• To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• Up to 33 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company