General Manager

Benugo Limited

High Wycombe

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Endless tea and coffee

WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Everyday discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

A leading food service company in High Wycombe is seeking a Manager to lead, manage, and implement growth strategies. Responsibilities include overseeing business performance, recruiting and developing team members, and ensuring high standards of service and safety. The ideal candidate has experience in driving sales, managing teams, and maintaining client relationships. This role offers benefits like flexible leave, a pension scheme, and opportunities for career development.

Qualifications

Experience in managing business performance and achieving targets.
Strong leadership and team management skills.
Ability to build and maintain client relationships.
Stakeholder management with retailers and partners.

Responsibilities

Lead and implement growth strategies for the location.
Ensure the location meets health and safety standards.
Recruit and manage a high-performing team.
Maintain food quality and service standards across shifts.
Ensure Health & Safety, ESG compliance and customer satisfaction.

Skills

Business performance analysis

Sales strategy

Team leadership

Customer relationship management

Training & development

Food quality

Customer service

Stakeholder management

Job description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
To analyse and drive profitable sales whilst constantly improving standards.
To organise marketing activities, such as promotional event and discount schemes.

People Management:

Offer clear directions and briefings to the team.
To offer effective feedback on performance through structured reviews.
To recruit the best team members for the location.

Client Service:

To build and maintain a solid and professional relationship with John Lewis.
To ensure effective communication and engagement with John Lewis.
To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information