General Manager

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel in London seeks a General Manager to inspire the team and ensure exceptional guest experiences. The role involves strategic planning, operational excellence, and maintaining high standards of service. Join a growing hotel group with opportunities for development.

Benefits

Bonus Scheme

Discounted stays

Referral Rewards

Employee Awards Celebration

Pension Scheme

Life Assurance

Wellbeing Support

Qualifications

• Exceptional leadership skills to deliver 5* guest care.
• Excellent commercial awareness to drive profitability.

Responsibilities

• Leading and developing a vibrant workforce.
• Ensuring quality control standards for all products and services.
• Forecasting and reporting on sales and costs.

Skills

Leadership

Commercial Awareness

Communication

Decision Making

Job description

Be Yourself - Be Leonardo

We have a great (and rare) opportunity for a General Manager to lead the team at Leonardo Royal Hotel London City.

Situated near the iconic Tower Bridge and Tower of London, the hotel is the perfect destination for exploring the heart of the capital. The hotel features 317 rooms, 12 meetings and conference spaces, and the peaceful Rena Spa.

As General Manager, you’ll inspire the team at Leonardo Royal Hotel London City to ensure our guests have a unique experience at this spectacular destination. Reporting to the Regional Operations Manager, you’ll drive a successful operation to continue exceeding our guests’ expectations.

Experience We Expect

• Exceptional leadership skills: providing direction, coaching, and guidance to deliver 5* guest care and product for each guest
• Excellent commercial awareness with the capability to drive profitability forward
• Great people skills: you’ll get the best out of people with trust, excellent communication, and the ability to engage and motivate our diverse team
• The ability to make decisions in a fast-paced environment alongside strategic planning

The General Manager’s Responsibilities

• Leading and developing a vibrant and diverse workforce
• Ensuring the right people are hired into the business to deliver results while ensuring equal opportunities
• Delivering 5* guest care: establishing quality control standards for all products and services offered by the hotel
• Maintaining a high profile within London to identify new business opportunities and support brand development
• Implementing all company policies, strategies, and plans within the hotel
• Meeting and exceeding department and hotel targets, monitoring hotel systems alongside support functions
• Forecasting and reporting on sales and costs, with corrective actions as needed
• Recommending and implementing sales initiatives and cost savings while maintaining 5* service
• Operating within budget constraints, meeting and exceeding financial targets, and ensuring contribution margins are achieved
• Outperforming the market segment and exceeding fair share targets

Benefits for the General Manager

• Bonus Scheme based on business and personal performance
• Discounted stays at Leonardo Hotels across the UK & Europe
• Referral Rewards for recommending talented individuals
• Participation in Thank You Week and Employee Awards Celebration
• Benefits Package including pension scheme, Life Assurance, and wellbeing support

Our Story

Leonardo Royal Hotel London City is part of the Leonardo Hotels portfolio, one of the fastest-growing hotel groups in Europe. We value our colleagues as much as our guests. With 57 hotels across the UK & Ireland and plans for expansion, there’s never been a more exciting time to join us. We provide opportunities for development and progression, keeping you at the top of your game.