General Manager

The Midland Hotel; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading hotel in London seeks a General Manager to inspire a diverse team and ensure exceptional guest experiences. Responsibilities include leadership, quality control, and driving profitability. Enjoy benefits like a bonus scheme, discounted stays, and a comprehensive benefits package.

Benefits

Bonus Scheme

Discounted Stays

Referral Rewards

Employee Awards Celebration

Enhanced Pension Scheme

Life Assurance

Wellbeing Support

Qualifications

• Exceptional leadership skills for 5* guest care.
• Excellent commercial awareness to drive profitability.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Leading and developing a vibrant workforce.
• Ensuring quality control standards for guest services.
• Forecasting and reporting on sales and costs.

Skills

Leadership

Commercial Awareness

Communication

Decision Making

Job description

Be Yourself - Be Leonardo

We have a great (and rare) opportunity for a General Manager to lead the team at Leonardo Royal Hotel London City. Situated near the iconic Tower Bridge and Tower of London, the hotel is the perfect destination for exploring the heart of the capital. The hotel features 317 rooms, 12 meetings and conference spaces, and the peaceful Rena Spa.

As General Manager, you’ll inspire the team at Leonardo Royal Hotel London City to ensure our guests have a unique experience at this spectacular destination. Reporting into the Regional Operations Manager, you’ll be driving forwards a successful operation to continue exceeding our guests’ expectations.

Experience we expect:

• Exceptional leadership skills: providing direction, coaching and guidance to deliver 5* guest care and product for each and every guest
• Excellent commercial awareness with the capability to drive profitability forward
• Great people skills: you’ll get the best out of people with trust, excellent communication and the ability to engage and motivate our brilliant and diverse team
• The ability to make decisions in a fast-paced environment alongside strategic planning.

The General Manager’s responsibilities will be:

• Leading and developing a vibrant and diverse workforce
• Responsible for ensuring the right people are hired into the business to deliver results whilst ensuring equal opportunities
• Delivering 5* guest care: ensuring managers establish quality control standards for all products and services offered by Leonardo Royal Hotel London City
• Maintaining a high profile within London in order to identify new business and support brand development
• Implementing all company policies, strategies and plans within the hotel
• Meeting and exceeding department and hotel targets, monitoring a variety of hotel systems alongside clustered support functions
• Forecasting and reporting on sales and costs effectively, ensuring corrective action is in place as needed
• Recommending and implementing sales initiatives and cost savings whilst maintaining 5* service
• Operating effectively within budget constraints, meeting and exceeding budget targets and ensuring relevant contribution margins are achieved
• Outperforming the market in our specific segment and ensuring that fair share is always exceeded

And in return, the General Manager can enjoy these benefits:

• • Bonus Scheme: based on our business and your personal performances
  • Special Rates: Enjoy discounted stays at Leonardo Hotels across the UK & Europe
  • Referral Rewards: Earn bonuses by recommending talented individuals to join us
  • Celebrations: Join us for Thank You Week and our Employee Awards Celebration for fun-filled festivities
  • Benefits Package: Access an enhanced company pension scheme, Life Assurance, and wellbeing support

Our Story

Leonardo Royal Hotel London City is part of the Leonardo Hotels portfolio; one of the fastest growing hotel groups in Europe. We look after our colleagues just as well as we look after our guests. In our business, your hard work and pace is valued. We have 57 hotels across the UK & Ireland with plans for major expansion over the next few years’; there’s never been a more exciting time to join us! It’s our role to keep you at the top of your game by offering genuine opportunities for development and progression.