General Manager

Urban Playground UK; Greater London; On-site; GBP 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a premium entertainment venue in Canary Wharf. This role involves overseeing a large team, ensuring operational excellence, and maintaining high standards of customer service. The ideal candidate will have a strong background in managing food and beverage operations and a proven track record in financial management. With a focus on creating an engaging customer experience, this position offers a unique opportunity to shape the future of a vibrant entertainment attraction. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is for you.

Qualifications

• Experience in a General Manager or senior management role.
• Strong understanding of operations and facilities management.

Responsibilities

• Ensure high performance in operational and financial management.
• Recruit and manage a team of 100+ staff.

Skills

Operational Management

Financial Management

Leadership

Customer Service

HR Management

Health & Safety Compliance

Communication Skills

Problem Solving

Tools

Microsoft Office

Job description

This range is provided by Urban Playground UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Urban Playground UK

Location: Canary Wharf, other sites for training and working if required

Role Description: General Manager of THE CUBE, a premium competitive socialising and entertainment attraction located in Canary Wharf. You will lead a team of 150+, across F&B and Attractions.

Essential Duties and Responsibilities:

• Ensuring high performing operational and financial management of the venue, including F&B and attractions.
• Ensuring efficient customer throughput, maintenance of customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating and managing a management team of 6 and an operational staff team of 100+.
• Liaising directly with MG senior management, Canary Wharf, and stakeholders including partners, suppliers, neighbours and the media.
• Providing timely and accurate performance information to MG management, including producing a daily report for each department and for the venue overall.
• Dealing with and documenting staff and customer issues relating to HR
• Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems
• Responsibilities for Marketing & Communications
• Responsibility for Safety and Compliance

Person Specification

Technical Criteria

• Strong experience in a General Manager or senior management role.
• Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food and beverage operations.
• Experience directly overseeing Profit & Loss.
• Experience of working to and achieving clear KPIs.
• Excellent understand of general operations and soft facilities management.
• Good understanding of Health & Safety management and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology including Microsoft Office
• Flexible approach to working including regular late night and weekend shifts.
• Comfortable with working in a high-pressured environment where no 2 days can be the same.

Personal Criteria:

• Flexibility to work regular evenings and weekends
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team
• Engaging and pleasant persona to extend the customer experience
• Strong leadership qualities
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service
• Ability to think on your feet and adapt to the exciting changes of a growing company
• Making suggestions for improving the way we work and the service we offer
• Excellent verbal and written English is required for this role

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Entertainment Providers

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