General Manager

Urban Leisure Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Base salary + service charge

Paid overtime

Joining bonus £100

Referral bonus up to £1000

Profit sharing bonus scheme

35% staff discount at ULG venues

Salary-related wage access with WageSt

Wellbeing support & GP access

Cycle to Work Scheme

Training & professional development

Birthday tab £75

Charity opportunities

Job summary

Urban Leisure Group is seeking an ambitious General Manager for one of our London venues. You will work closely with the Head Chef and AGM to drive a healthy business and to nurture and develop the venue team.

As GM you will take ownership of your role and collaborate with your team to deliver the best possible guest experience. You will benefit from a competitive package with base salary and service charge, payroll bonuses, and additional perks that support your professional growth and

Qualifications

• Leadership experience in hospitality management.
• Proven ability to develop and mentor an venue team.
• Strong focus on guest experience and operational delivery.

Responsibilities

• Lead and own the performance of the venue.
• Collaborate with Head Chef and AGM to deliver strong results.
• Develop and nurture venue teams to deliver exceptional guest experiences.

Skills

Leadership

People management

Guest experience

Operational excellence

Job description

ULG is a collective of 9 venues across London, each with its own unique personality. We are a growing, diverse group, dedicated to creating great neighbourhood spaces and supporting our people, our community, and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness, quality, simplicity, and loving what you do. We are expanding, with venue number 10 due to open soon.

We’re looking for an ambitious, enthusiastic, and experienced General Manager to join our team. You will work closely with your Head Chef and AGM to deliver a healthy business and to nurture and develop the venue team. As GM you will take ownership of your role and business while working collaboratively with your team to deliver the best possible experience for your guests.

What you can look forward to when you join ULG

• A competitive package made up of base salary & service charge
• Paid overtime
• A £100 voucher joining bonus
• Team Member referral bonus of up to £1000
• Profit sharing bonus scheme
• An extra day of paid holiday for each consecutive year of service
• Pre payday access to your wages through WageStream
• Membership of Hospitality Rewards with access to hundreds of perks and discounts, along with wellbeing support & GP access, plus access to our partners at Kelly's Cause, for bespoke mental health support
• 35% off food and drink in ULG venues for you and up to 2 guests
• Cost price wine through our fabulous suppliers
• Cycle to Work Scheme
• Workplace Nursery Benefits Scheme
• Personalised training at every stage of your career
• Supplier visits and masterclasses - think breweries, wineries, butchery & farms
• Summer & Christmas parties every year
• A £75 ULG tab on your birthday for you and a guest (for use within 2 weeks of your birthday)
• Charity opportunities
• Professional development - WSET, Personal License, First Aid, Training Skills etc.
• Funded apprenticeships in Leadership & Management.
• Come as you are - be part of a creative, diverse, and inclusive culture

Learn more about our venues and people by following us at https://www.instagram.com/urban_leisure_group/

Diversity & Inclusion

ULG is committed to being inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and disability. We work hard to create an environment where everyone, from any background, can be happy, comfortable and successful at work.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with the Head of People & Culture, Prue Stamp at [e-mail].