Duty Manager

Alice House - West Hampstead; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive base salary + service

Referral bonus up to £1000

Profit sharing

Extra paid holiday

WageStream access

Hospitality Rewards

Food & guest discount

Cycle to Work

Nursery benefits

Training & development

Apprenticeships

Birthday tab £75

Charity opportunities

Professional development

Leadership & Management apprentices

Job summary

ULG, a network of 10 venues across London, is seeking an ambitious Duty Manager to join our team. You will work closely with the AGM and General Manager to deliver great service and ensure smooth day-to-day operations in a busy venue.

You will lead a diverse team, uphold high standards, and foster a culture based on kindness, quality, simplicity, and enjoyment. A proactive attitude and excellent guest focus are essential to create memorable experiences for every visitor.

Qualifications

• Experience in hospitality management or similar leadership role.
• Strong customer service and team leadership skills.
• Ability to manage day-to-day operations and maintain high standards.

Responsibilities

• Support AGM and General Manager to deliver healthy business
• Oversee venue operations and staff performance
• Ensure memorable, joyful guest experiences and smooth shift handovers

Job description

ULG is a collective of 10 venues across London, each with its own unique personality. We are a young, diverse group, dedicated to creating great neighbourhood spaces and supporting our people, our community, and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness, quality, simplicity, and loving what you do.

We’re looking for an ambitious, enthusiastic, and experienced Duty Manager to join our team. You will work closely with your AGM and General Manager to deliver a healthy business and to nurture and develop the venue team. You will support in all aspects of the day to day running of the venue while maintaining high standards, having a great attitude, and working with your team to ensure that everyone who comes through the door has a memorable, joyful experience.

What you can look forward to when you join ULG:

• A competitivepackage made up of base salary & service charge
• Team Member referral bonus of up to £1000
• Profit sharing bonus scheme
• An extra day of paid holiday for each consecutive year of service
• Pre payday access to your wages through WageStream
• Membership of Hospitality Rewards with access to hundreds of perks and discounts, along with wellbeing support & GP access
• 35% off food and drink in ULG venues for you and up to 2 guests
• Cost price wine through our fabulous suppliers
• Cycle to Work Scheme
• Workplace Nursery Benefits Scheme
• Personalised training at every stage of your career
• Supplier visits and masterclasses - think breweries, wineries, butchery & farms
• Summer & Christmas parties every year
• A £75 ULG tab on your birthday for you and a guest (for use within 2 weeks of your birthday)
• Charity opportunities
• Professional development - WSET, Personal License, First Aid, Training Skills etc.
• Funded apprenticeships in Leadership & Management.
• Come as you are - be part of a creative, diverse, and inclusive culture

Diversity & Inclusion

ULG is committed to being inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and disability. We work hard to create an environment where everyone, from any background, can be happy, comfortable and successful at work.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with the Head of People & Culture, Prue Stamp at [e-mail].