General Manager

COREcruitment Ltd; Great Holland; Vor Ort; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

COREcruitment Ltd is seeking an experienced AGM/Small Site GM to lead a dynamic hospitality team in a busy entertainment venue. You will work closely with senior management to drive guest satisfaction, revenue, and cost control, while coaching staff and upholding brand standards.

The ideal candidate has a proven track record managing large teams, delivering on KPIs, and a genuine passion for food and drink. Flexible hours and a guest-centric approach are essential.

Qualifikationen

• 1+ years’ experience at AGM level or small site GM in hospitality or similar.
• Proven track record of managing a large team including management level.
• Track record of delivering on KPIs.
• Passion and love of food and drink.
• Ability to work flexible hours.
• People-focused with empathy and emotional intelligence.

Aufgaben

• Lead a diverse team and develop staff to perform at high standards.
• Partner with GM and senior management on operations and people-related matters.
• Drive revenue and control costs with an ownership mindset.
• Create a best-in-class guest experience and uphold brand standards.
• Communicate rapidly on changing operational needs and align the team accordingly.
• Foster strong relationships across teams, guests and support functions.
• Ensure safe, high-quality working environment for team and guests.

Kenntnisse

Leadership

Team management

Guest service

KPI focus

F&B passion

Jobbeschreibung

This is a great opportunity for a manager to work with one of the top entertainment venues around at the moment. A great place to Eat, drink and play like never played before in a great mix of fun and interactive games designed for all ages and skillset.

The Role

• Supporting the GM in leading a diverse and dynamic team to anticipate and exceed the needs of the Guests.
• Working closely with the Senior Management to coach and develop teammates.
• Delivering on business KPIs by driving revenue and managing cost with an ‘own it’ philosophy at the core.
• Leading from the front in creating a best-in-class Guest experience and being a true to the brand.
• Exceptional ability to communicate fast changing operational needs, whilst bringing people with them.
• Fostering strong relationships with all teammates, support team and guests
• Leading by example within all roles and departments
• Resolving service issues with grace and empathy, focused on always finding the best outcome for our Guests.
• Provide a safe and high-quality working environment for our teammates and annual guests.
• Partnering closely with the GM on all operations and people related matters.

What they want:

• 1+ years’ experience at AGM level, or small site GM experience, in a Hospitality or similar industry
• Proven record of managing a large team, including Management level
• Track record of delivering on key KPIs
• Passion and love of food and drink
• Ability to work flexible hours.
• People focused, natural empathy and strong emotional intelligence.