General Manager

COREcruitment Ltd; Basildon; On-site; GBP 36,000 - 44,000; Full time

Job summary

COREcruitment Ltd is recruiting a General Manager for a vibrant Essex entertainment venue. You will support and lead a diverse team, drive revenue, and ensure guest experiences align with the brand's fun, inclusive spirit.

With 1+ years at AGM level or small-site GM experience in hospitality, you will coach managers, hit KPIs, and maintain a safe, high-quality environment for guests and staff alike.

Qualifications

• 1+ years at AGM level or small-site GM experience in hospitality.
• Proven record of managing a large team including management level.
• Track record of delivering on key KPIs.
• Passion and love of food and drink.
• Ability to work flexible hours.
• People focused with strong emotional intelligence.

Responsibilities

• Support the GM in leading a diverse and dynamic team.
• Coach and develop teammates in partnership with Senior Management.
• Drive revenue and manage costs with an ownership mindset.
• Create a best-in-class guest experience and uphold brand standards.
• Communicate operational needs clearly and align the team.
• Foster relationships with teammates, support teams and guests.
• Lead by example across all roles and departments.
• Resolve service issues with grace and empathy.
• Provide a safe, high-quality working environment for staff and guests.
• Partner closely with the GM on operations and people matters.

Skills

People management

KPI delivery

Hospitality

Flexibility

Empathy

Food and drink passion

Job description

General Manager “Fun, inclusive Social Entertainment”

Location Essex

Salary: £40,000+

This is a great opportunity for a manager to work with one of the top entertainment venues around at the moment. A great place to Eat, drink and play like never played before in a great mix of fun and interactive games designed for all ages and skillset.

The Role

• Supporting the GM in leading a diverse and dynamic team to anticipate and exceed the needs of the Guests.
• Working closely with the Senior Management to coach and develop teammates.
• Delivering on business KPIs by driving revenue and managing cost with an ‘own it’ philosophy at the core.
• Leading from the front in creating a best-in-class Guest experience and being a true to the brand.
• Exceptional ability to communicate fast changing operational needs, whilst bringing people with them.
• Fostering strong relationships with all teammates, support team and guests
• Leading by example within all roles and departments
• Resolving service issues with grace and empathy, focused on always finding the best outcome for our Guests.
• Provide a safe and high-quality working environment for our teammates and annual guests.
• Partnering closely with the GM on all operations and people related matters.

What they want:

• 1+ years’ experience at AGM level, or small site GM experience, in a Hospitality or similar industry
• Proven record of managing a large team, including Management level
• Track record of delivering on key KPIs
• Passion and love of food and drink
• Ability to work flexible hours.
• People focused, natural empathy and strong emotional intelligence.