General Manager

Boffin Recruitment; Exeter; On-site; GBP 35,100 - 42,900; Full time

Job summary

A leading entertainment agency is seeking a General Manager in Exeter to lead a busy venue. The successful candidate will manage daily operations, inspire a diverse team, and ensure exceptional customer experiences. Candidates should have experience in a leadership role within hospitality or a similar sector and hold a full UK driving licence. This full-time role offers a competitive salary and requires flexibility with shifts.

Qualifications

• Previous experience as a General Manager or senior leader in hospitality.
• Confident managing large teams and motivating others under pressure.
• Organised, commercially aware, and solutions-focused.

Responsibilities

• Overseeing the day-to-day operations of a busy entertainment venue.
• Leading and coaching a diverse team to deliver outstanding service.
• Driving team performance against key targets and KPIs.

Skills

Leadership

Team Management

Customer Service

Operational Excellence

Job description

Overview

This role is a full-time, permanent position for a General Manager at a leading entertainment venue. The base pay range is c.£39,000 plus bonus, Exeter. Please note: You’ll need to drive and have access to your own vehicle due to the location and shift patterns. Some shifts may start as early as 7am or finish as late as 3am, and public transport is limited at these times.

Are you a strong leader who thrives in a fast-paced, people-focused environment? We’re looking for an experienced General Manager to oversee a thriving site for a household name in the entertainment industry. This is an exciting, hands-on role where you’ll have full responsibility for team performance, operational excellence, and delivering exceptional customer experiences.

As General Manager, you’ll lead from the front — inspiring your team, making sound decisions on the ground, and ensuring the venue runs smoothly and efficiently day and night. You’ll be empowered to take ownership of the site’s success and will play a key role in maintaining high standards across the board.

What You’ll Be Doing

• Overseeing the day-to-day operations of a busy entertainment venue
• Leading and coaching a diverse team to deliver outstanding service
• Managing rotas, staffing levels, stock, and on-site safety
• Acting as General Manager on shift, making quick decisions and setting the tone for service
• Driving team performance against key targets and KPIs
• Supporting recruitment, training, and team development
• Working shifts that include early mornings, late nights, weekends, and bank holidays

About You

• Previous experience as a General Manager or senior leader in hospitality, leisure, retail, or a similar fast-moving sector
• Confident managing large teams and motivating others under pressure
• Organised, commercially aware, and solutions-focused
• Comfortable being on your feet, hands-on, and highly visible in your leadership
• Flexible and committed to working varied shift patterns
• Full UK driving licence and own transport required

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business

Industries

• Hospitality and Entertainment Providers