Assistant General Manager (AGM)

Puttshack UK; Thurrock; On-site; GBP 36,000 - 62,000; Full time

Benefits offered by this job

Free golf & 50% discount on food and

Discounted food/beverage

25 days holiday plus bank holidays

Discretionary quarterly bonus

Onboarding plan

Medicash – health cash back

Refer a friend – up to £500

Enhanced maternity & paternity

Free meal on shift

Wagestream – access 50% of wages

Job summary

Puttshack UK is seeking an Assistant General Manager to drive day-to-day operations, lead the team and ensure exceptional guest service at our venue.

You will support the GM across all areas of the operation, from front of house to kitchen, while upholding brand standards and delivering strong financial performance. A hands-on leader with a focus on guest satisfaction is essential.

Qualifications

• Experience as Assistant General Manager in high-volume F&B is required.

Responsibilities

• Forecasting and controls – assist the GM with planning ahead to maximise financial opportunities; anticipate business to ensure costs reflect levels.
• P&L – achieve and maximise sales and profit targets as set by the GM; assist with monitoring expenditure and proper procedures.
• Financial administration – assist with cash control, banking reconciliation, investigate discrepancies, report on comps and voids.
• Stock – manage stock control and budgets, conduct monthly stock takes, ensure quality and rotation of stock.
• Premises – assist with cleanliness and maintenance of the venue.
• Health and Safety – maintain high standards in H&S in line with statutory requirements.
• Equipment – oversee maintenance of equipment and follow up on issues, especially tech impacting safety.
• People – administration, recruitment, training, development, welfare and discipline of staff.
• Guest relations – build and maintain excellent relations, meet and greet, ensure guest loyalty.
• Service – ensure top-tier guest care and service; model excellence in delivery.

Skills

AGM experience

Job description

Assistant General Manager

Here at Puttshack we are recruiting an Assistant General Manager for our venue.

About us:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground‑breaking technology to elevate the game, while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision

To create experiences where play sparks connection and joy, where our guests choose return to, time and again.

Our Mission

To create lasting memories for people of all generations through a shared, world‑class entertainment experience

Our Purpose

To transform mini golf into an extraordinary social experience

Our Promise

Is memory‑making fun!

Our beliefs are simple

Play is for all players, shared moments matter most, unpredictability is our secret sauce, and tech powers while play leads.

The Role

The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and ‘head office’.

It is the ultimate goal of all associates to deliver excellent guest service and so the AGM’s greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation.

Working Hours: 45

Reports to: General Manager

Qualifications And Experience

• Previous experience as an Assistant General Manager in high volume F&B.

What’s in it for you?

• Free golf & 50% discount on food and drink for up to 6.
• 25 days holiday plus bank holidays
• Discretionary quarterly bonus
• Onboarding plan to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Enhanced maternity & Paternity *
• Free meal on shift
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.

Overview

• Bring everyone into play.
• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations
• Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business
• Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute.
• Accountable for sales, profit, staffing and stock control targets as set by the GM
• Promote safe operational standards for both Guest and Associate safety.
• Ensure that brand and operating standards are met.
• Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
• Works to create a can‑do team culture in the host and throughout the operation.

Key Responsibilities

BUSINESS

Forecasting and controls – assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels

P&L – achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure

Financial administration – assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts

Stock – ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock

Premises – assist the GM in ensuring the cleanliness and maintenance of the venue

Health and Safety – assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements.

Equipment – assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations

PEOPLE

Administration – take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays

Motivation – assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business

Recruitment – follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented

Training and Development – assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities

Welfare and Discipline – follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required

Uniform, grooming and conduct – maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members

Guest relations – build and maintain excellent relations; meet and greet; maintain guest loyalty

Service – ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service

Feedback – assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information

Briefings – assist the GM with appropriate briefings to enable managers and associates to fulfil guests’ arrangements.

In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Our Managers

• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.