General Manager - Live Entertainment & Guest Experience

COREcruitment Ltd; Great Holland; On-site; GBP 45,000 - 60,000; Full time

Job summary

COREcruitment Ltd is seeking an experienced AGM/Small Site GM to lead a dynamic hospitality team in a busy entertainment venue. You will work closely with senior management to drive guest satisfaction, revenue, and cost control, while coaching staff and upholding brand standards.

The ideal candidate has a proven track record managing large teams, delivering on KPIs, and a genuine passion for food and drink. Flexible hours and a guest-centric approach are essential.

Qualifications

• 1+ years’ experience at AGM level or small site GM in hospitality or similar.
• Proven track record of managing a large team including management level.
• Track record of delivering on KPIs.
• Passion and love of food and drink.
• Ability to work flexible hours.
• People-focused with empathy and emotional intelligence.

Responsibilities

• Lead a diverse team and develop staff to perform at high standards.
• Partner with GM and senior management on operations and people-related matters.
• Drive revenue and control costs with an ownership mindset.
• Create a best-in-class guest experience and uphold brand standards.
• Communicate rapidly on changing operational needs and align the team accordingly.
• Foster strong relationships across teams, guests and support functions.
• Ensure safe, high-quality working environment for team and guests.

Skills

Leadership

Team management

Guest service

KPI focus

F&B passion

Job description

COREcruitment Ltd is seeking an experienced AGM/Small Site GM to lead a dynamic hospitality team in a busy entertainment venue. You will work closely with senior management to drive guest satisfaction, revenue, and cost control, while coaching staff and upholding brand standards.

The ideal candidate has a proven track record managing large teams, delivering on KPIs, and a genuine passion for food and drink. Flexible hours and a guest-centric approach are essential.