General Manager

Lambert Smith Hampton; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading property services company in the UK seeks a Placemaking and CX Coordinator to enhance community experiences in unique commercial spaces. The role involves developing engagement programs, coordinating events, and managing digital media strategies. Ideal candidates will have digital media and event management skills, work well in teams, and handle multiple projects under pressure. This position offers a collaborative culture, hybrid work options, and opportunities for professional growth.

Benefits

25 days annual leave

2 volunteering days

Car allowance

Comprehensive benefits package

Career growth opportunities

Professional development access

Qualifications

• Account management experience preferred, managing engagement across UK real estate assets.
• Digital media creation and design skills essential.
• Event management experience beneficial.

Responsibilities

• Support development of Occuper engagement programmes.
• Organise and deliver unique events for occupants.
• Develop and execute social media strategies.

Skills

Account management experience

Digital media creation and design

Event management experience

Understanding of the real estate sector

Tools

Photoshop

InDesign

Canva

Job description

Placemaking and CX Coordinator

The Placemaking and CX Coordinator is an exciting and varied role for a creative individual who thrives on building community both onsite and online. You'll play an important part in shaping memorable experiences across some of the UK's most distinctive commercial buildings and places, supporting Occupier and Client needs by creating places people want to visit and work in.

This position requires striking the right balance between delivering tailored annual event programmes for office workers, residents, and public realm visitors, while ensuring the practicalities are in place to make that engagement possible.

You’ll cultivate meaningful connections with communities, local businesses, business improvement districts, and client marketing/design teams, ensuring each building's vision is realised in ways that benefit Occupiers, clients and the wider community.

Responsibilities

• Support the development and coordination of Occupier engagement programmes to increase retention and drive value for commercial real estate Clients.
• Organise and deliver unique Occupier (and occasionally public) events and projects specific to site needs, following company safe event management procedures.
• Collaborate with local artists and design teams to curate art‑led strategies that achieve optimal placemaking standards.
• Review and refine account management processes.
• Source and manage high quality CX supply chain suppliers that will assist in delivering events that leave a lasting impression.
• Conduct regular site visits and mentor site teams in event delivery and digital content management.
• Develop, execute, and manage social media strategies that reflect each property's brand and vision.
• Create, plan and schedule compelling digital assets with strong graphics and engaging copy across social media, websites and APPs.
• Track, analyse and report on digital platform performance metrics, providing actionable insights and recommendations for Clients.
• Collaborate with designers, photographers and videographers to produce high‑quality content.
• Respond to mailbox queries, social media comments, direct messages and engage with direct communities where appropriate.
• Collaborate with building APP technology partners to mobilise building APPs, maintain ongoing content and onboard stakeholders.
• Design, distribute, analyse and report on experience surveys measuring occupier satisfaction and engagement.
• Produce Placemaking customer experience impact reports and case studies.
• Monitor customer experience trends within the built environment sector to identify opportunities.
• Contribute to proposals and discussions with existing and new clients, positioning placemaking and CX services as a key differentiator of the in‑house offering.

Qualifications

• Account management experience preferred, though not essential; managing engagement activity across a number of UK commercial real estate assets.
• Digital media creation and design skills (or a strong design eye) essential, with experience managing social media accounts and campaigns for a brand or organisation.
• Design proficiency in Photoshop, InDesign, Canva desirable but not essential.
• Understanding of the real estate sector an advantage but not required.
• Event management experience beneficial as this will be a large part of the role but not essential.
• Proven ability to build, maintain and strengthen client relationships.

Qualities that would suit this role

• A creative, practical thinker – able to turn ideas into memorable experiences that delight clients and exceed expectations.
• Collaborative and confident – thrives in team settings, but equally comfortable working on projects independently.
• Self‑motivated – brings a positive attitude, tenacity and sound commercial judgement.
• Clear communicator – approachable and confident, able to articulate ideas while actively listening and building genuine connections.
• Organised and adaptable – detail‑oriented and process‑driven, skilled at managing multiple projects calmly under pressure.
• A clear UK driving licence.

Benefits

• 25 days annual leave.
• 2 volunteering days.
• Car allowance.
• Comprehensive benefits package covering health, wellbeing and financial perks.
• Hybrid working options.
• Creative, collaborative culture within a small and agile team.
• Career growth opportunities – progress within a leading, fast‑growing UK property services company.
• Professional development – access to industry events, personalised training and development programmes.

Equal Employment Opportunity

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience. By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy Policy