General Manager

Rashleigh Arms; Boscastle; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

Food & drink discount

Shop discount

Accommodation discount

Training & development

Pension scheme

Cycle to work

Health plan

Rewards program

Voice in workplace

Thrive platform

Career progression

Job summary

St Austell Brewery in Boscastle seeks an experienced General Manager to head up the front of the business at The Wellington Hotel, a historic pub, restaurant and inn. You will lead a passionate team, drive exceptional guest experiences, and maintain high standards in a premium pub environment.

With a proven track record in busy pubs, you will manage operations, finance and stakeholder relationships, delivering strong financial performance while developing staff and maintaining the brewery’s

Qualifications

• Experience as General Manager in high-volume, premium pub environments.
• Proven ability to lead front-of-house operations and teams.
• Strong financial and people-management skills.

Responsibilities

• Head up the front of the business, leading a team to deliver exceptional guest experiences.
• Oversee all finance and admin procedures to ensure smooth operations.
• Build strong relationships with stakeholders and customers.
• Monitor team performance and provide coaching to drive results.
• Maintain high standards under peak season pressure.

Skills

Team leadership

People management

Financial oversight

Strategic thinking

Customer experience

Job description

Experience more with St Austell Brewery!

For over 175 years, St Austell Brewery has been crafting quality beers, running award-winning pubs and serving communities across the South West. Today, we're a leading brewing, hospitality and drinkswholesale business, united by a shared purpose:brewing great experiences for generations to come. Through our commitment to sustainability and forming strong partnerships, we're helping to protect the people, places and communities that make our region special.

The Wellington Hotel dates back to the 16th century and lies within the picturesque coastal village of Boscastle. This historic family friendly destination is one of the oldest coaching inns in Cornwall and boasts a popular pub, restaurant, and overnight accommodation.

Boscastle is set along the county’s dramatic north coast, with spectacular walking trails and golden beaches on its doorstep. It’s a go to for locals and visitors alike.

If you are an experienced General Manager with a proven track record in high volume, premium pub environments. This could be your chance to step into a high profile role with St Austell Brewery and make your mark at one of our most iconic sites.

About you:

• You head up the front of the business, leading a team of passionate team members to deliver experiences that delight.
• You champion the spirit and values of St Austell Brewery, inspiring those around you and setting a glowing example for them to follow.
• Closely monitoring your team’s performance gives you the insight to give praise where it’s due, provide constructive feedback, and nurture talent.
• You oversee all aspects of finance and admin procedures with ease. No detail goes unchecked.
• You’ll establish strong relationships with stakeholders and customers.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• You’re a natural leader, communicating brilliantly with your team and delegating to hit and exceed targets.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• Peak season can get pretty busy, but you thrive when working under pressure.
• Communication is key, and you recognise the importance of being an effective listener - ensuring everyone is on the same page while remaining approachable and informative.

What we offer in return:

• Competitive bonus scheme with quarterly and super yearly payment opportunities
• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
• Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

We also welcome requests for flexible working. Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time.