General Assistant

bartlett mitchell - #TVCWoodLane; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Michelin masterclasses

Development courses 2-7

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

Bartlett Mitchell is recruiting a Customer Service Assistant / General Assistant to join our catering team in London. You will monitor counters and chillers, maintain cleanliness, and deliver prompt service while following our six principles.

You will hold Food Safety Level 2 and Health & Safety Level 2 certificates, with prior customer service experience, merchandising skills, and till experience to support daily operations.

Qualifications

• Must hold Food Safety Level 2 and Health & Safety Level 2 certificates.
• Experience in a customer service environment.
• Good merchandising skills and till experience.

Responsibilities

• Monitor counters and chillers to ensure cleanliness and stock in line with standards.
• Provide prompt and efficient service, taking instructions from management and engaging with customers.
• Communicate confidently with customers, gather feedback and respond to needs to ensure a positive experience.

Skills

Customer service

Attention to detail

Education

Food Safety Level 2

Health & Safety Level 2

Tools

Till

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website