Gatwick-Based Senior Airport Operations Leader

DHL Group; Gatwick; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

34 days annual leave

Flexible working

Pension scheme with 8% employer + 4%?e

GP consultations

Discounts

Loans & mortgage advice

Job summary

DHL Group is seeking a Senior Operations Manager to lead the London Gatwick Airport EasyJet operation. You will oversee a large-scale, safety-focused, customer-obsessed operation, delivering service excellence and performance.

You will manage day-to-day activities, drive resource planning, coach teams, develop succession plans, and collaborate with stakeholders and trade unions to achieve shared goals. This role offers a challenging environment at one of the UK's busiest aviation settings with

Qualifications

• Significant management experience in a large-scale operation.
• Experience in aviation or high-paced environments.
• Strong customer-focused mindset and service excellence.
• Excellent people management, coaching, and development skills.
• Experience engaging with Trade Union representatives.

Responsibilities

• Lead day-to-day operation at London Gatwick, ensuring safe, compliant service.
• Deliver contractual commitments and KPIs.
• Drive resource planning and workforce management.
• Collaborate with customers and stakeholders to exceed service expectations.
• Develop leadership, succession plans, and continuous improvement culture.
• Foster positive employee relations with Trade Unions.

Skills

People management

Leadership

Aviation sector experience

Data analysis

Excel

Stakeholder management

Team development

Tools

Microsoft Excel

Job description

DHL Group is seeking a Senior Operations Manager to lead the London Gatwick Airport EasyJet operation. You will oversee a large-scale, safety-focused, customer-obsessed operation, delivering service excellence and performance.

You will manage day-to-day activities, drive resource planning, coach teams, develop succession plans, and collaborate with stakeholders and trade unions to achieve shared goals. This role offers a challenging environment at one of the UK's busiest aviation settings with