Senior Operations Manager

DHL; Brighton; On-site; Confidential; Full time

Benefits offered by this job

34 days annual leave

Flexible working

Pension scheme (8% employer + 4%员工)

GP consultations (24/7)

Job summary

DHL Supply Chain is seeking a Senior Operations Manager for the easyJet operation at London Gatwick Airport. You will lead a high-performing team, ensure safe and efficient operations, and deliver against contractual KPIs.

The role emphasises safety, stakeholder engagement, and development of future leaders within a dynamic aviation environment. In this role you will drive performance, manage resources, and partner with Trade Union representatives to maintain a positive working culture while

Qualifications

• Experience leading large-scale operational teams in a fast-paced environment.
• Strong track record of delivering service excellence and KPI achievement.
• Proven ability to manage employee relations and engage with Trade Union representatives.
• Analytical capabilities with the ability to interpret and present data effectively.
• Proficient inMicrosoft Excel and MS Office tools for reporting and planning.

Responsibilities

• Lead day-to-day operations and ensure safe, compliant, and efficient service delivery.
• Deliver contractual commitments and achieve KPIs.
• Drive operational excellence through resource planning and workforce management.
• Champion safety standards and legal obligations across the operation.
• Produce timely management information using IT systems and reporting tools.
• Build relationships with customers and stakeholders to exceed service expectations.
• Lead, coach, and develop operational management teams.
• Create and maintain development and succession plans across the operation.
• Support a culture of continuous improvement and operational excellence.
• Ensure a strong pipeline of future talent through leadership and succession planning.

Skills

Team leadership

Stakeholder management

Decision making under pressure

People management & coaching

Employee relations

Data-driven decision making

Tools

Excel

Job description

Ready for Take-Off? If you're energised by fast-paced environments, love leading high-performing teams, and thrive when no two days are the same, then this could be your next career move. At DHL Supply Chain, we're looking for a Senior Operations Manager to join our easyJet operation at London Gatwick Airport, helping to keep one of the UK's busiest aviation environments running safely, efficiently, and successfully.

This is more than an operations role. It's an opportunity to lead a large-scale airport operation where safety, customer experience, operational excellence, and people development come together. You'll play a critical role in delivering exceptional service for easyJet, driving operational performance, engaging with key stakeholders, and developing the next generation of operational leaders within DHL Supply Chain.

A Typical Day May Involve As Senior Operations Manager, you will have overall responsibility for the control and delivery of operations at London Gatwick Airport, ensuring the consistent delivery of high-quality, efficient operational processes that achieve outstanding customer service and operational performance.

Key responsibilities include:

• Leading the day-to-day operation, ensuring safe, compliant, and efficient service delivery across all operational activities.
• Delivering contractual commitments and achieving internal and external KPIs.
• Driving operational excellence through effective resource planning and workforce management.
• Championing safety standards, operational compliance, and legal obligations across the operation.
• Producing accurate and timely management information through the effective use of available IT systems and reporting tools.
• Building strong relationships with customers and key stakeholders to ensure service expectations are consistently exceeded.
• Working collaboratively with Trade Union representatives to foster positive employee relations and achieve shared operational goals.
• Leading, coaching, and developing operational management teams to maximise performance and engagement.
• Creating and maintaining robust development and succession plans across all levels of the operation.
• Supporting a culture of continuous improvement, innovation, and operational excellence.
• Ensuring a strong pipeline of future talent through effective leadership, coaching, and succession planning.

This role would suit people who:

We're looking for an inspiring operational leader who can build high-performing teams, drive results, and maintain exceptional standards in a demanding environment.

You’ll ideally have:

• Previous experience within the aviation sector or another fast-paced operational environment.
• Significant management and leadership experience within a large-scale operation.
• A strong customer-focused mindset with a track record of delivering service excellence.
• Excellent people management, coaching, and team development skills.
• Experience managing employee relations and engaging with Trade Union representatives.
• Strong analytical capabilities and confidence using operational data to drive decision-making.
• Advanced IT skills, particularly in Microsoft Excel, with the ability to input, manipulate, analyse, and present data effectively.
• The ability to work under pressure and make effective operational decisions in a dynamic environment.

Why join us?

• 34 days annual leave plus the option to buy more!
• We’re happy to talk about flexible working
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who we are

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.