Airport Operations Leader — Drive Safety, Service & Excellence

DHL Group; Horley; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

34 days leave

Flexible working

Pension with 8% employer contribution

GP consultations

Discounts

Loans & mortgage advice

Zusammenfassung

DHL Supply Chain at London Gatwick Airport is seeking a Senior Operations Manager to lead a high-performing team within the easyJet operation, ensuring safe, efficient and exceptional service.

You will oversee day-to-day operations, deliver contractual commitments and KPIs, drive workforce planning, foster safety and compliance, develop leaders, and collaborate with customers and Trade Union representatives to exceed service expectations.

Qualifikationen

• Experience in aviation or fast-paced operations.
• Proven track record in managing large teams.
• Strong customer-focused mindset and service excellence.
• Excellent people management and coaching skills.
• Experience engaging with Trade Union representatives.
• Strong analytical capabilities with data-driven decision-making.
• Advanced IT skills, especially Excel for data analysis.

Aufgaben

• Lead day-to-day operations with safe, compliant, and efficient service delivery across all activities.
• Deliver contractual commitments and KPIs.
• Drive workforce planning and resource management.
• Champion safety standards and legal obligations across the operation.
• Produce management information using IT systems and reporting tools.
• Build strong relationships with customers and stakeholders to exceed expectations.
• Develop operational management teams and succession plans.
• Foster continuous improvement and operational excellence.

Kenntnisse

Aviation sector experience

Leadership experience

Customer-focused mindset

People management

Employee relations

Analytical skills

Microsoft Excel

Tools

Microsoft Excel

Jobbeschreibung

DHL Supply Chain at London Gatwick Airport is seeking a Senior Operations Manager to lead a high-performing team within the easyJet operation, ensuring safe, efficient and exceptional service.

You will oversee day-to-day operations, deliver contractual commitments and KPIs, drive workforce planning, foster safety and compliance, develop leaders, and collaborate with customers and Trade Union representatives to exceed service expectations.