Airport Operations General Manager — Lead Safety & Performance

DHL Group; West of England; Presencial; GBP 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

34 days annual leave

8% pension employer contribution + 4%‑

GP7/24 confidential medical support

Retail and lifestyle discounts

Loans and mortgage advice

Descripción de la vacante

DHL Supply Chain at Bristol Airport is seeking a General Manager to lead a high-profile aviation contract in a fast-paced environment. You will own daily operations, champion safety, performance, and customer service, and work with airport stakeholders to deliver contractual requirements.

You’ll manage a large operational team, drive continuous improvement and service delivery, and build strong relationships with the customer and authorities while supporting growth opportunities for the contract.

Formación

• Previous aviation experience and knowledge is essential.
• Proven track record of managing complex operational environments.
• Experience in highly secure and regulated environments.

Responsabilidades

• Full accountability for daily operational performance, including safety, operational performance, OTP, KPI delivery, and customer service excellence.
• Lead and inspire a large operational team within a complex aviation environment.
• Create a high-performance culture focused on safety, compliance, accountability, and engagement.
• Drive achievement against customer standards, contractual requirements, and business objectives.
• Work closely with customers and airport authorities to ensure delivery of key metrics and SLAs.
• Identify and support growth opportunities across the contract and wider aviation operation.
• Build and maintain relationships with DHL, customer, airport authorities and partners.
• Champion continuous improvement initiatives and best practices to enhance service delivery and efficiency.
• Ensure activities comply with aviation, security, safety, and regulatory requirements.

Conocimientos

Aviation leadership

Stakeholder management

Operational excellence

Team leadership

Descripción del empleo

DHL Supply Chain at Bristol Airport is seeking a General Manager to lead a high-profile aviation contract in a fast-paced environment. You will own daily operations, champion safety, performance, and customer service, and work with airport stakeholders to deliver contractual requirements.

You’ll manage a large operational team, drive continuous improvement and service delivery, and build strong relationships with the customer and authorities while supporting growth opportunities for the contract.