General Manager

DHL; West of England; On-site; Confidential; Full time

Benefits offered by this job

34 days annual leave

Pension scheme with 8% employer & 4%员工

GP consultations 24/7

Retail and lifestyle discounts

Loans

Job summary

DHL Supply Chain is seeking a General Manager to lead our Bristol Airport operation, ensuring safety, performance, and exceptional customer service within a fast-paced aviation contract. You will own day-to-day performance and drive improvements across the operation.

The role requires extensive aviation experience, proven leadership of large teams, and the ability to work with customers, airport authorities, and regulators. A full five-year address history and airport vetting may be required.

Qualifications

• Previous aviation experience is essential.
• Experience leading large, fast-moving operational teams.
• Proven ability to manage multiple stakeholders including customers and regulators.
• Strong understanding of safety, security, and compliance requirements.
• Willingness to obtain and maintain airport security clearances and a five-year address history.

Responsibilities

• Oversee daily operational performance at Bristol Airport, including safety and OTP.
• Lead and develop a large operational team and engage with customers and airport authorities.
• Drive continuous improvement, performance, and service level delivery.
• Ensure regulatory compliance and alignment with contract requirements.
• Foster a high-performance, safety-focused culture.

Skills

Aviation experience

Leadership of large teams

Stakeholder management

Compliance awareness

Security clearance familiarity

Strategic operations leadership

Job description

Ready for Take-Off? Are you an experienced aviation leader looking to take your career to the next level? If so, this could be the opportunity you've been waiting for! At DHL Supply Chain, we're searching for an exceptional General Manager to lead our operation at Bristol Airport, supporting one of our key aviation contracts in a fast-paced, ever-changing environment. This is a unique opportunity to take ownership of a critical airport operation where safety, operational performance, customer service, and compliance are at the heart of everything we do. You'll lead a large operational team, work closely with our customer and airport stakeholders, and play a pivotal role in driving performance, continuous improvement, innovation, and future growth opportunities. If you thrive on challenges, enjoy building strong relationships, and want to make a real impact in a dynamic aviation environment, we'd love to hear from you.

A typical day may involve:

• Full accountability for daily operational performance, including Safety, Operational Performance, On-Time Performance (OTP), KPI delivery, and customer service excellence.
• Leading and inspiring a large operational team within a complex, fast-moving aviation environment.
• Creating a high-performance culture focused on safety, compliance, accountability, and engagement.
• Driving achievement against customer standards, contractual requirements, and business objectives.
• Working closely with customers and respective airport authorities to ensure the successful delivery of key operational metrics and service level agreements.
• Identifying and supporting business growth opportunities across the contract and wider aviation operation.
• Building and maintaining strong stakeholder relationships across DHL, the customer, airport authorities, and other key partners.
• Championing continuous improvement initiatives, innovation, and operational best practice to enhance service delivery and efficiency.
• Ensuring all activities are conducted in line with aviation, security, safety, and regulatory requirements.

This role would suit people who:

• Previous aviation experience and knowledge is essential.
• Proven track record of successfully managing complex operational environments.
• Experience working within highly secure and regulated environments.
• Demonstrable experience leading large operational teams.
• Strong stakeholder management and relationship-building skills.
• Experience working closely with customers and external partners to deliver operational objectives.
• Excellent communication, leadership, and decision-making skills.
• Ability to drive continuous improvement and operational innovation.
• Ability to provide a full five-year address history.
• Ability to successfully obtain and maintain a five-year criminal record check.
• Must meet all airport security clearance and vetting requirements.

Why join us?

• 34 days annual leave plus the opportunity to buy more!
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.