Production Operations Lead — Drive 5-Star Service

dnata; England; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Emirates global family

Free meals on site

Free tea & coffee

Health plan

Refer a friend

Gym membership discount

Cycle to work

Apprenticeship program

Job summary

Dnata, a leading air and travel services provider, is seeking an Operational Supervisor at London Gatwick. You will manage equipment operations, ensure safety compliance, and drive team productivity to meet tight schedules while maintaining our 5-star quality standards.

You will oversee bond stores, wash, and meal assembly lines; coach staff; and coordinate with departments to resolve issues. The role requires strong attention to detail, cost awareness, and proven people management in a

Qualifications

• Experience managing performance, holidays, rosters and absence.
• Understanding of cost and control management.
• Proven people management in a shift-based environment.
• Attention to detail and accuracy.
• Good organisation and flexibility.

Responsibilities

• Oversee bond stores, wash, and meal assembly lines.
• Ensure smooth, efficient workflows that meet tight schedules and 5-star quality.
• Lead, coach and inspire your team to deliver exceptional results.
• Maintain compliance with legislation, customer expectations and company policies.
• Build relationships with clients and swiftly resolve operational issues.

Skills

Self-starter

Team development

Operational excellence

Calm under pressure

Problem solving

Stakeholder management

Attention to detail

Organisational skills

Flexibility

Cost and control management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Dnata, a leading air and travel services provider, is seeking an Operational Supervisor at London Gatwick. You will manage equipment operations, ensure safety compliance, and drive team productivity to meet tight schedules while maintaining our 5-star quality standards.

You will oversee bond stores, wash, and meal assembly lines; coach staff; and coordinate with departments to resolve issues. The role requires strong attention to detail, cost awareness, and proven people management in a