Air Freight Gateway Coordinator

WR Logistics; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

WR Logistics in Feltham, United Kingdom, is seeking an Air Freight Gateway Coordinator to join a busy air freight operations team. The role focuses on gateway imports and exports within a fast-paced logistics environment.

You will coordinate daily gateway operations from arrival through to final delivery, manage MAWB/HAWB processes and import documentation, liaise with airlines, brokers and customers, and ensure timely, compliant shipments with proactive updates.

Qualifications

• Experience in Air Freight Imports and Exports.
• Gateway operations knowledge.
• HMRC Customs procedures and CDS entries familiarity.
• MAWB/HAWB documentation handling experience.
• Knowledge of IATA regulations and airline procedures.
• Experience with CargoWise, ASM Sequoia, Descartes or similar freight software.
• Excellent communication and customer service skills.
• Strong organisational and prioritisation abilities.

Responsibilities

• Coordinate daily Air export/import gateway operations from arrival to final delivery.
• Monitor inbound schedules and ensure prompt processing of import shipments.
• Arrange deconsolidation of MAWB to HAWB and manage related docs.
• Prepare, review and process import documentation for accuracy and compliance.
• Liaise with airlines, handling agents, overseas offices, customers and transport providers.
• Coordinate customs clearance with brokers to minimise delays.
• Ensure entries and supporting docs are completed accurately and on time.
• Arrange final mile deliveries with approved providers.
• Proactively communicate shipment updates to customers.

Job description

Job title: Air Freight Gateway Coordinator

Location: Feltham, TW14

Salary: £35,000

Air Freight Gateway Coordinator Overview

My client is looking for an experienced Air Freight Gateway Coordinator to join their busy and growing air freight operations team. This is an excellent opportunity for someone with a strong background in air freight imports and exports along with gateway operations who thrives in a fast-paced logistics environment.

Air Freight Gateway Coordinator Responsibilities

• Coordinate and manage daily Air export and import gateway operations from arrival through to final delivery.
• Monitor inbound schedules and ensure prompt processing of import shipments.
• Arrange deconsolidation of master air waybills (MAWBs) into individual house air waybills (HAWBs).
• Prepare, review and process all import documentation, ensuring accuracy and compliance.
• Liaise with airlines, handling agents, overseas offices, customers and transport providers to ensure smooth shipment movements.
• Coordinate customs clearance activities, working closely with customs brokers to minimise delays.
• Ensure all import and export entries and supporting documentation are completed accurately and within required deadlines.
• Arrange final mile deliveries with approved transport providers.
• Monitor shipment milestones and proactively communicate updates to customers.
• Resolve operational issues quickly and professionally, providing effective solutions to customers and stakeholders.
• Process job costing, supplier invoices and customer billing accurately within agreed timeframes.
• Maintain accurate shipment records within the freight forwarding operating system.
• Ensure all KPI and service level agreements are achieved.
• Identify opportunities to improve operational efficiency and customer service.
• Build and maintain strong relationships with customers, airlines, overseas partners and internal departments.

Air Freight Gateway Coordinator Requirements

• Previous experience within Air Freight Imports or Air Export Gateway Operations.
• Strong understanding of air freight import and export procedures and also gateway operations.
• Working knowledge of HMRC Customs procedures and CDS entries.
• Experience handling MAWB and HAWB documentation.
• Knowledge of IATA regulations and airline procedures.
• Experience using CargoWise, ASM Sequoia, Descartes or similar freight forwarding software.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise multiple shipments.