Air Freight Gateway Coordinator

WR Logistics; London Borough of Hounslow; On-site; GBP 32,000 - 39,000; Full time

Job summary

WR Logistics is seeking an experienced Air Freight Gateway Coordinator for Feltham (TW14) to join the busy air freight operations team. You will coordinate consolidated air import shipments from arrival through final delivery, ensuring customs, airline and customer requirements are met with excellent service.

Responsibilities include managing daily gateway operations, processing import documentation, and liaising with airlines, brokers and customers to minimise delays.

Qualifications

• Experience in air freight imports or exports gateway operations.
• Strong understanding of air freight procedures and gateway operations.
• Working knowledge of HMRC customs and CDS entries.

Responsibilities

• Coordinate daily air export and import gateway operations from arrival to final delivery.
• Prepare and process import documentation accurately and on time.
• Liaise with airlines, handling agents, and customers to ensure smooth shipment movements.
• Coordinate customs clearance with brokers to minimise delays and ensure compliance.
• Monitor shipment milestones and communicate status updates to customers.

Skills

Air freight operations

Gateway coordination

Documentation accuracy

Customer service

Compliance

Tools

CargoWise

ASM Sequoia

Descartes

Job description

Job title: Air Freight Gateway Coordinator

Location: Feltham, TW14

Salary: £35,000

Air Freight Gateway Coordinator Overview

My client is looking for an experienced Air Freight Gateway Coordinator to join their busy and growing air freight operations team. This is an excellent opportunity for someone with a strong background in air freight imports and exports along with gateway operations who thrives in a fast-paced logistics environment.

The successful candidate will be responsible for coordinating consolidated air import shipments from arrival through to final delivery, ensuring all customs, airline and customer requirements are met while delivering exceptional customer service.

Air Freight Gateway Coordinator Responsibilities

• Coordinate and manage daily Air export and import gateway operations from arrival through to final delivery.
• Monitor inbound schedules and ensure prompt processing of import shipments.
• Arrange deconsolidation of master air waybills (MAWBs) into individual house air waybills (HAWBs).
• Prepare, review and process all import documentation, ensuring accuracy and compliance.
• Liaise with airlines, handling agents, overseas offices, customers and transport providers to ensure smooth shipment movements.
• Coordinate customs clearance activities, working closely with customs brokers to minimise delays.
• Ensure all import and export entries and supporting documentation are completed accurately and within required deadlines.
• Arrange final mile deliveries with approved transport providers.
• Monitor shipment milestones and proactively communicate updates to customers.
• Resolve operational issues quickly and professionally, providing effective solutions to customers and stakeholders.
• Process job costing, supplier invoices and customer billing accurately within agreed timeframes.
• Maintain accurate shipment records within the freight forwarding operating system.
• Ensure all KPI and service level agreements are achieved.
• Identify opportunities to improve operational efficiency and customer service.
• Build and maintain strong relationships with customers, airlines, overseas partners and internal departments.

Air Freight Gateway Coordinator Requirements

• Previous experience within Air Freight Imports or Air Export Gateway Operations.
• Strong understanding of air freight import and export procedures and also gateway operations.
• Working knowledge of HMRC Customs procedures and CDS entries.
• Experience handling MAWB and HAWB documentation.
• Knowledge of IATA regulations and airline procedures.
• Experience using CargoWise, ASM Sequoia, Descartes or similar freight forwarding software.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise multiple shipments.