Gatehouse Security Officer

Anchor Group Services; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full uniform provided

Auto Enrolment Pension

Employee Assistance Programme

Job summary

Anchor Group Services is seeking an experienced Security Officer to join our Balaena Tyne site in Newcastle. You will maintain a visible security presence, conduct patrols, monitor activity, and manage access control while delivering a professional and approachable service to employees, contractors and visitors.

The role requires a valid frontline SIA licence, 5-year employment history and strong communication skills in a fast-moving environment.

Qualifications

• Excellent communication skills both written and spoken.
• Experience in security operations and incident response.
• Frontline SIA licence required and valid.

Responsibilities

• Provide security services and patrols to protect people and property.
• Manage gatehouse operations and sign in/out visitors and contractors.
• Control access and egress, verify IDs and ensure authorization.
• Record observations and incidents with accurate reporting.
• Respond promptly to incidents in line with procedures and escalate as needed.
• Deliver professional, customer-friendly service to staff and visitors.

Skills

Communication

Observant

Professional conduct

Tools

SIA Frontline Licence

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

Shift Pattern: 6 on 3 off shift pattern, 6:00-18:00

Contract Type: Zero hour contract

Pay: £13.00 per hour

Location: Balaena Tyne (formerly A&P Tyne) - Wagonway Road, Hebburn, Tyne and Wear, England, NE31 1SP

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced and professional Security Officer to join our established team at Balaena Tyne in Newcastle.

This is an excellent opportunity for an experienced Security Officer who takes pride in maintaining a safe and secure environment while delivering a professional and approachable service. You will act as a visible security presence across the site, engaging with employees, contractors and visitors while ensuring site security procedures are followed at all times. You will be responsible for conducting regular patrols, monitoring activity across the site, managing access and gatehouse operations, responding promptly to incidents and security concerns, and maintaining accurate records in line with site procedures.

We are looking for someone with strong observational and communication skills who is confident working both independently and as part of a wider security team. You should be professional, reliable and customer-focused, with the ability to remain calm and make appropriate decisions when responding to incidents.

The successful candidate must hold a valid frontline SIA Licence.

Duties Include

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Managing gatehouse operations and acting as a professional first point of contact for employees, contractors, visitors and delivery drivers
• Signing visitors and contractors in and out of the site and maintaining accurate gatehouse records
• Controlling access and egress to the site, checking identification and ensuring all visitors, contractors and vehicles are appropriately authorised
• Conducting regular security patrols of the site, identifying and reporting any suspicious activity, security risks or potential hazards
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• Full 5-year employment checkable history
• Valid frontline SIA licence - DS or SG
• Previous security experience
• Confidence to respond appropriately to incidents and challenging situations
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable, punctual and able to maintain high professional standards
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Professional and customer-focused approach
• Ability to remain alert and vigilant throughout the shift

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Other companies may call this role: Multi-Site Officer, Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Hebburn, Newcastle, Killingworth, Jarrow, Benton, Longbenton, Forest Hall, Palmersville, Jesmond, Gateshead, Sunderland, South Shields, North Shields, Whitley Bay.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.