Gate Steward

Halifax Charity Gala; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a vibrant team at a renowned charity event as a Gate Steward! This role is perfect for those who enjoy engaging with the public and ensuring a smooth experience for attendees. You'll be the friendly face welcoming guests, managing entry queues, and assisting with ticketing on the Gala Day. This annual not-for-profit event is a fantastic opportunity to contribute to local good causes while gaining valuable experience in event coordination and crowd management. If you love teamwork and want to make a positive impact in your community, this is the perfect role for you!

Benefits

Light refreshments provided

Opportunity to build professional network

Satisfaction of helping local causes

Experience in event coordination

Access to workers-only facilities

Qualifications

• Skills in numeracy and communication are essential for managing admissions.
• Ability to use mobile applications and card machines is required.

Responsibilities

• Welcoming guests and managing entry queues on Gala Day.
• Scanning tickets and processing admission payments efficiently.
• Providing information and assistance to guests throughout the event.

Skills

Basic numeracy skills

Interpersonal skills

Communication skills

Proactivity

Ability to work in a team

Calm under pressure

Assertiveness

Tools

Smart mobile devices

PDQ card machines

Job description

2 days ago Be among the first 25 applicants

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Event Healthcare Specialist with Passion for Emergency Preparedness, Resilience & Response / Teacher of Science / Live Sports Broadcast Production

Why We Need You?

The Halifax Charity Gala is organised by a committee of local volunteers in their spare time. The work required to plan and execute the gala is quite large & growing, with volunteer Committee Members working all year round to support the 40 or so local good causes we represent.

This all requires your friendly face & attitude on Gala Day to provide a warm welcome to our paying customers, accredited volunteers, commercial concessions, arena acts & others.

What Will You Be Doing?

Helping to organise Calderdale’s longest-running annual not-for-profit family event! On a more practical level you’ll be the first Gala representative customers see, so will check their tickets/accreditation or take admission payment and provide them with a programme.

As a Gate Steward, on Gala Day you could be:

1. Welcoming everyone with a friendly, positive attitude
2. Managing entry queues, ensuring those with tickets/accreditation use the fast-track lanes, and that an exit lane is maintained
3. Assisting customers with accessibility needs to navigate the queues
4. Scanning eTickets in (and out, if they are likely to want to return)
5. Checking hand stamps (of procession participants)
6. Checking wristbands (of accredited persons)
7. Checking paper tickets
8. Accepting card & cash payments for people wishing to purchase admission on-the-day
9. ‘Clicking’ people in & out using manual tally counters
10. Providing information to customers about the Gala, entertainment timetables & other activities taking place
11. Handing out printed programme booklets to customers on entry
12. Issuing hand stamps for non-eTicket customers who may want to return
13. Assisting in maintaining a safe & enjoyable environment, reporting any issues to your volunteer Gate Supervisor

Not every volunteer Gate Steward will be doing every task – there is flexibility to alternate between tasks on each gate. We can make reasonable adjustments for volunteers who have additional needs, conditions or disabilities which affect the tasks they are able to do.

What Skills Do You Need?

1. Basic numeracy skills, to work out total cost of admission for a group, and to provide change
2. Ability to use smart mobile device (ie tablet / phone) applications for scanning eTickets (training on the specific app will be provided on the day)
3. Ability to use Process Data Quickly (PDQ) ‘card’ machines to accept payments by card (training on the specific terminals will be provided on the day)
4. Good interpersonal and communication skills
5. Willingness to work as part of a team with a flexible approach
6. Proactivity & a good initiative
7. Assertive when necessary
8. Ability to deal with any incidents that may occur in a cool & calm manner

Not every volunteer Gate Steward will need to have every skill – there are several positions on each gate, and your volunteer Gate Supervisor will allocate you based on your existing skills & experience.

How Much Time Do You Need to Commit?

We require Gate Stewards on Gala Day – the second Saturday of June each year.

Gate Stewards need to be available for one of two shifts:

1. Early from 1000 to 1530
2. Late from 1130 to 1700

Though any volunteers who want to start earlier / finish later would always be welcomed to do so!

This allows to us to have all Gate Stewards on their allocated gates between 1200-1500, which is our busiest time for customers entering & leaving.

What Support Will You Be Given?

Each gate team is led by a volunteer Gate Supervisor, who will be the first point of contact for any issues locally. They will have a radio to contact Radio Control.

Each gate also has an SIA licensed Door Supervisor present from our externally contracted crowd safety service provider, who will support with any prohibited items, invalid accreditation / tickets, refusal to pay, etc.

The volunteer Gate Supervisors are in turn supported by a volunteer Gate Manager, who will visit each gate several times during the day.

A briefing will be provided at your start time, by the volunteer Gate Manager and/or a volunteer Committee Member.

What Are the Benefits?

1. Satisfaction of knowing you are making a valuable contribution to a successful, high-profile event supporting local good causes and providing the people of Halifax, Calderdale & West Yorkshire a great family day out
2. Enjoyment of meeting new people from a variety of backgrounds & the opportunity to build your professional network
3. Being a part of our friendly, supportive volunteer team
4. Opportunity to discover more about our year-round roles which provide valuable experiences across many sectors
5. Knowledge that you will have made a positive impact and improved the experience of the public & our member organisations
6. The opportunity to develop various skills, for example:
1. Communication
2. Crowd management
3. Event co-ordination
4. Problem solving
5. Teamwork
7. Light refreshments are provided on Gala Day, usually in the form of a buffet of sandwiches, snacks, soft & hot drinks, etc
8. Access to a workers-only portable toilet in the Gala Control compound

How to Sign Up?

If you’re part of a group/organisation that can supply a whole gate team (4-6 stewards & 1 supervisor), please email [e-mail] and a volunteer Committee Member will be in touch to discuss further.

If you’re an individual who is happy to join other volunteers, please see our website at https://halifaxgala.org.uk/volunteer/ for more information. You can email [e-mail] to express your interest, and we’ll send you the link to our sign-up form.

Seniority Level

Entry Level

Employment Type

Events Services