Event Steward (Wigan)

Stadium; Greater Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join an innovative company that provides exceptional event services across the North! As an Event Steward, you'll play a vital role in ensuring the safety and enjoyment of attendees at various events, from sporting matches to concerts. Your responsibilities will include welcoming guests, assisting with inquiries, and managing crowd flow. With flexible hours and the chance to work at some of the most exciting events, this position offers a unique opportunity to be part of the action. If you thrive in dynamic environments and have a passion for customer service, this role is perfect for you!

Qualifications

• Experience in customer service is essential for this role.
• Strong verbal and written communication skills are required.

Responsibilities

• Welcome visitors and assist with queries at events.
• Provide emergency evacuation messages and assist with crowd control.
• Ensure safety and smooth running of events through excellent service.

Skills

Customer Service Experience

Verbal and Written English

Calmness in High-Pressure Situations

Job description

We are looking for Event Stewards to work at events in Wigan and across the North. The successful candidate will have the opportunity to work at a multitude of events such as sporting events, concerts, and festivals, in particular: Wigan Warriors, Wigan Athletic, Burnley FC, Manchester United FC, Derby County FC, Leicester City FC, Silverstone Race Circuit, Everton FC, Wolverhampton Wanderers, and many more! Transport may occasionally be available to events around the country when needed.

Stadium serves its clients with one goal in mind – keeping you safe. We consistently achieve this goal through the three key parts of our business: Event Services, Training, and temporary Hostile Vehicle Mitigation (HVM). We pride ourselves on providing a world-class level of customer service and are looking for industry-leading experts to join us in experiencing working at what we like to call, the world's special moments!

Responsibilities include and are not limited to:

• Welcoming all visitors to the venue/ event
• Dealing with any queries and offering additional information regarding the event
• Checking access passes (where applicable)
• Showing fans to their seats, toilets bars & Catering
• Helping to direct flow of foot traffic
• Providing emergency evacuation messages and assisting with disorder
• Offer an excellent level of customer service to ensure the smooth running of the event
• Remembering emergency code words, fire and first aid procedures
• Being the eyes and ears of the event and ensuring the safety team have the information they require
• Assisting the car parking teams in parking cars and coaches at events
• Assisting the traffic teams in directing traffic or road closures

Required skills, qualifications, and experience:

• Previous customer service experience
• You must have a good level of verbal and written English
• The ability to keep calm in high pressured situations

Required Documents:

• DBS Certificate
• If you do not have one, please use the following link to obtain one: Request a basic DBS check - GOV.UK

Hours of work:

Shift times will vary on each event, early and late shifts will be available.

All work is offered on a casual basis giving you flexibility to work around your current commitments.

Rate of pay:

The hourly rate will be £11.44ph.

If you have previously worked as a customer service assistant, event steward, car park marshal, traffic management operative, traffic attendant, hospitality host, front of house or any other relatable role please apply today with your CV attached!

Due to the nature of this role all applicants must be over 18 years of age.