Event Customer Service Steward

Carlisle Support Services; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dynamic Event Customer Service Stewards to enhance the visitor experience at the Manchester Central Convention Complex. This role offers the chance to work at a variety of prestigious events, ensuring safety while delivering top-notch customer service. Ideal candidates will possess excellent communication skills and a friendly, professional demeanor. With a commitment to staff development and recognition, this opportunity promises a rewarding career path in a vibrant and supportive environment. If you're passionate about events and customer service, this could be the perfect fit for you.

Benefits

Competitive Remuneration

Clear Career Pathways

Reward & Recognition Schemes

Qualifications

• Flexibility and reliability are key for this role.
• Excellent communication skills and a friendly demeanor are essential.

Responsibilities

• Provide guidance to the public and scan tickets at events.
• Ensure safety and exceptional customer service during events.

Skills

Customer Service

Communication Skills

Flexibility

Public Interaction

Stewarding Experience

Education

Spectator Safety Qualification

Job description

The following content displays a map of the job's location - Manchester

Customer Service Steward - Events (Casual)

Job Reference: JW-EVEMCCC/STEW

Number of Positions: 1

Contract Type: Temporary/Casual

Working Hours: Variable

Location: Manchester

Job Category: Events

Region / Division: Security & Events North

Business Unit: Manchester Central (MCCC)

Job Introduction

Events Customer Service Steward - Manchester Central Convention Complex

You will be working for our client at their world-class venue, the Manchester Central Convention Complex. We are seeking high-caliber personnel who will set the standard of a 5-star service to our client, staff, and stakeholders of the venue. Candidates will actively demonstrate the core values of Carlisle and Manchester Central’s partnership to truly provide an experience like no other.

Carlisle Events is a leading supplier of staffing solutions and has been providing Stewarding, Security, and Event Operations to some of the UK's premier entertainment and sporting venues for more than thirty years. We are seeking well-presented, articulate, reliable SIA licensed Security Professionals to work with us to deliver an exceptional service and safe environment at this leading venue.

Job Overview

As part of our Events team, you will play a key part in enhancing the customer experience for event days at our clients’ prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all while maintaining extremely high levels of customer service. You will have the opportunity to work at a wide variety of events held in this impressively transformed 10,000 square feet old railway station building throughout the year, as well as other opportunities across the region, including other Events’ venues such as Exhibition Centre Liverpool, Anfield, John Smiths Stadium, M&S Bank Arena, and more.

Requirements

As an Event Customer Service Steward, you will be helping in all manner of ways including, but not limited to:

• Providing general guidance to the public
• Scanning tickets and checking accreditation
• Supporting the venue in adhering to its licensing conditions
• Directing patrons around the venue and monitoring crowds
• Operating the complementary Cloakroom service
• Delivering exceptional customer service

The Ideal Candidate...

• Flexibility and reliability
• Excellent communication skills and an aptitude for working with the public
• A friendly, approachable, and professional manner
• The ability to provide exceptional customer service
• You are based in the Manchester area
• Previous experience in stewarding or customer care
• Spectator Safety Qualification

About Us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur, Jaguar Land Rover, Tesco, BBC, Manchester Central, and many more.

Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivaled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations, people will be judged solely on merit or ability.

Why Carlisle Events?

Competitive Remuneration:
As a Recognised Service Provider under the Living Wage Foundation, we lead the way in promoting ethical labour practices and paying staff real living wage rates.

Clear Career Pathways:
We encourage personal development and offer cross-contract progression opportunities as well as apprenticeships to help staff fulfill their career aspirations. In doing so, 58% of newly created salaried roles in 2024 have been filled by internal candidates.

Reward & Recognition:
We have several recognition schemes in place to reward outstanding work undertaken by staff members across the organization. Not only do we host our own awards ceremony, but we also put people forward for industry awards to help them get the recognition they deserve.